Leasing Consultant

idmcompanies; Glendale (AZ); On-site; USD 33,000 - 46,000; Full time

Job summary

idmcompanies is seeking a Leasing Consultant to serve as the first point of contact for prospects and residents, guiding tours, applications, move-ins, and tenancy to ensure an excellent customer experience.

The role emphasizes marketing collaboration, property knowledge, and coordination with maintenance to deliver a concierge-level service and high resident retention.

Qualifications

• 1-3 years of relevant property management experience.
• Excellent customer service with strong attention to detail.
• Basic leasing knowledge, including Fair Housing Laws.
• Team player who will go the extra mile to provide concierge-level service.
• Able to work in a fast-paced, self-directed entrepreneurial environment.
• Must be able to work weekends.

Responsibilities

• Assist manager in marketing efforts, including outreach, employer programs, networking and social media campaigns.
• Tour the property with prospects and answer questions about amenities and grounds.
• Familiarize yourself with IDM family of communities, floor plans, and availability.
• Highlight community quality, location, and amenities to showcase lifestyle.
• Facilitate applicant process: collect information, start background checks, compile files, maintain contact with prospects.
• Provide detailed move-in information to new residents.
• Deliver a high level of service to residents to support retention.
• Be attentive to detail and coordinate paperwork and office activities.
• Assist with coordinating work orders and communication with maintenance/management.

Tools

Microsoft Office Suite

Job description

Job Description: Leasing Consultant

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Overview

The Leasing Consultant is the first point of contact for all customers and plays an important role in reaching and maintaining established occupancy goals. The primary responsibility is to build rapport with prospects and residents, while ensuring the tour, application, move in and tenancy is consistently an excellent customer experience.

Duties/Responsibilities

• Assist manager in marketing efforts, to include outreach, preferred employer programs, networking and social media campaigns.
• Generate interest in the community by touring the property with prospects as you answer questions about the numerous amenities, local community and beautiful grounds
• Gain familiarity with the IDM family of communities, floor plans, and availability
• Highlight the quality of the community and the lifestyle available at our apartment homes by focusing on amenities offered, property location, and area
• Facilitate the prospect application process by collecting appropriate information, initiating background checks, compiling files, and maintaining appropriate prospect contact
• Provide detailed move-in information to incoming residents
• Deliver a consistently high level of service to residents to exceed their expectations, while maintaining resident retention
• Be attentive to detail, planning and organizing skills to perform required office activities and coordinate paperwork
• Assist with coordination of work orders, fulfillment of resident needs, and facilitate communication to the maintenance staff and/or management as necessary

Skills/Abilities

• 1-3 years relevant property management experience required
• Excellent customer service skills with a strong attention to detail
• Basic leasing knowledge - including Fair Housing Laws
• Team player, willing to go the extra mile to provide concierge level customer service
• Able to work in a fast-paced, self-directed entrepreneurial environment
• Proficient with Microsoft Office Suite
• Must be able to work weekends

Physical Requirements

• Prolonged periods of sitting, standing, and walking
• Must be able to lift up to 15 pounds