Leasing & Resident Experience Specialist

IDM Companies; Portland (OR); On-site; USD 36,000 - 48,000; Full time

Job summary

IDM Companies in Portland, OR is seeking a Leasing Consultant to be the first point of contact for prospective residents and to guide tours, applications, and move-ins. The role emphasizes relationship-building, follow-through, and delivering a high level of service to sustain occupancy goals.

You will assist with marketing, coordinate with maintenance, and maintain clear communication with residents and management to ensure a seamless leasing experience in a fast-paced, customer-focused

Qualifications

• 1-3 years of property management experience is required.
• Excellent customer service with strong attention to detail.
• Basic leasing knowledge including Fair Housing Laws.
• Team player who can work in a fast-paced, self-directed environment.

Responsibilities

• Assist manager in marketing efforts, to include outreach, networking and social media campaigns.
• Generate interest in the community by touring the property with prospects and answering questions about amenities, location and grounds.
• Gain familiarity with IDM family of communities, floor plans and availability.
• Highlight the quality of the community and lifestyle by focusing on amenities, location and area.
• Facilitate the prospect application process by collecting information, initiating background checks, compiling files, and maintaining contact.
• Provide detailed move-in information to incoming residents.
• Deliver a high level of service to residents to exceed expectations and maintain retention.
• Be attentive to detail, planning and organizing office activities and paperwork coordination.
• Assist with coordination of work orders and communication to maintenance staff.

Skills

Property management

Customer service

Fair Housing Laws

Team player

Microsoft Office

Weekend availability

Job description

IDM Companies in Portland, OR is seeking a Leasing Consultant to be the first point of contact for prospective residents and to guide tours, applications, and move-ins. The role emphasizes relationship-building, follow-through, and delivering a high level of service to sustain occupancy goals.

You will assist with marketing, coordinate with maintenance, and maintain clear communication with residents and management to ensure a seamless leasing experience in a fast-paced, customer-focused