Leasing & Community Operations Assistant

Valiant Residential; Richardson (TX); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free health insurance options

401(k) matching

Job summary

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager, assist with leasing, marketing, and resident relations, and keep financial records accurate. The role involves processing applications, conducting tours, handling renewals, and coordinating with maintenance using Yardi accounting software.

You will represent the company professionally, manage tenant communications, and help uphold Fair Housing requirements.

Qualifications

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess strong verbal and written communication skills in English to interact with team members, residents, vendors, and other stakeholders.
• Bilingual in Spanish is a plus.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• Neat, clean, and professional throughout the workday.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation.

Responsibilities

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (credit check, rental history, etc.).
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them to the Community Manager.
• Type lease and input information on Yardi system accurately and on a timely basis.
• Review with the Community Manager before obtaining signatures.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding invoices and purchase orders.
• Ensure invoices are approved, entered and paid promptly.
• Complete maintenance service requests and coordinate with maintenance staff.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce the policies of the community.

Skills

Communication skills

Bilingual (Spanish)

Customer service

Team collaboration

Positive attitude

Time management

Attention to detail

Education

High school diploma or equivalent

2+ years of college preferred

Fair Housing Certification

Tools

Yardi system

Job description

Valiant Residential is seeking an Assistant Community Manager to work closely with the Community Manager, assist with leasing, marketing, and resident relations, and keep financial records accurate. The role involves processing applications, conducting tours, handling renewals, and coordinating with maintenance using Yardi accounting software.

You will represent the company professionally, manage tenant communications, and help uphold Fair Housing requirements.