Leasing & Community Operations Assistant

Valiant-Enterprises-LLC; Bedford (TX); In loco; USD 42.000 - 62.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free health insurance options

401(k) matching

Descrizione del lavoro

Valiant Residential seeks an Assistant Community Manager to support the Community Manager in daily operations, leasing, and resident relations at our Texas property. The role focuses on data handling, advertising, and courteous resident interaction to ensure smooth property performance.

You will assist with lease administration, renewals, and payments, using Yardi and accounting software, while upholding Fair Housing requirements and company policies.

Competenze

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders. Bilingual in Spanish is a plus
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Mansioni

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Have the prospect complete the application and secure a deposit in accordance with Valiant Residential procedures and Fair Housing requirements.
• Update availability report and process applications for approvals (credit check, rental history).
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Community Manager.
• Type lease and complete appropriate paperwork and input information on Yardi system accurately and on a timely basis.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding the accuracy of invoices received; that purchase orders are attached, and invoices are coded correctly, according to company procedures.
• Ensure that all invoices received from the properties are approved, entered and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about the community, repairs, rent, rules, etc.
• Follow up promptly if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce the policies of the community.

Conoscenze

Strong communication

Customer service

Bilingual English/Spanish (a plus)

Organization

English proficiency

Formazione

High school diploma

2+ years of college

Strumenti

Yardi system

Accounting software

Descrizione del lavoro

Valiant Residential seeks an Assistant Community Manager to support the Community Manager in daily operations, leasing, and resident relations at our Texas property. The role focuses on data handling, advertising, and courteous resident interaction to ensure smooth property performance.

You will assist with lease administration, renewals, and payments, using Yardi and accounting software, while upholding Fair Housing requirements and company policies.