Assistant Community Manager - Leasing & Operations Lead

Valiant Residential; Pflugerville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Valiant Residential is seeking an Assistant Community Manager who works closely with the Community Manager to ensure smooth property operation and acts in their absence. The role assists leasing, marketing and resident relations while maintaining accurate financial records.

Youll support advertising, show units, screen applicants, update records in Yardi, process applications and deposits, and help with renewals. A customer-focused approach and a valid driver’s license are preferred.

Qualifications

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess strong verbal and written communication skills in English to interact with team members, residents, vendors, and stakeholders.
• Bilingual in Spanish is a plus.
• Must possess a positive attitude and smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred
• Neat, clean, and professional throughout the workday.
• Comply with expectations in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation.

Responsibilities

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and reps.
• Greet prospects and qualify by asking questions and reviewing guest cards.
• Process applications and deposits per procedures and Fair Housing rules.
• Update availability reports and process applications for approvals.
• Assist in monitoring renewals and follow up on renewal notices.
• Represent the company professionally at all times.
• Receive rental payments and pass to Community Manager.
• Type leases and manage paperwork in Yardi accurately.
• Assist with lease preparation, signing, and administration.
• Operate accounting software to record and analyze information.
• Communicate with the Community Manager about invoices and PO accuracy.
• Ensure invoices are approved, entered, and paid promptly.
• Coordinate maintenance requests and inform residents on status.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal; enforce community policies.

Skills

Communication skills

Positive attitude

Customer service

Team collaboration

Bilingual in Spanish (a plus)

Education

High school diploma or equivalent

2+ years of college preferred

Tools

Yardi

Job description

Valiant Residential is seeking an Assistant Community Manager who works closely with the Community Manager to ensure smooth property operation and acts in their absence. The role assists leasing, marketing and resident relations while maintaining accurate financial records.

Youll support advertising, show units, screen applicants, update records in Yardi, process applications and deposits, and help with renewals. A customer-focused approach and a valid driver’s license are preferred.