Leasing & Community Office Manager

WSH MANAGEMENT INC; Los Angeles (CA); On-site; USD 37,195 - 38,572; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with employer match

Paid vacation

15 company holidays

Job summary

WSH Management is seeking a full-time front desk leasing specialist for our Los Angeles community. You will greet prospects, qualify applicants, process applications, collect deposits, and coordinate move-ins while upholding Fair Housing requirements.

Daily duties include recording inquiries, maintaining occupancy data, renewing leases, and assisting with events to enhance resident satisfaction. Strong English communication and customer service skills are essential.

Qualifications

• High School Diploma or equivalent is required or preferred.
• At least 1 year of customer service, leasing, or related experience is preferred.
• National Apartment Leasing Professional (NALP) certification is a plus.
• Fair Housing certification and OSHA knowledge are desirable, willingness to obtain required.

Responsibilities

• Greet prospects and qualify by criteria; use guest cards and questions.
• Record all inquiries and visits on reports immediately.
• Process applications, credit checks, and move-in paperwork; secure deposits.
• Ensure apartment readiness and coordinate move-ins; follow up with prospects.
• Close sales when possible and refer unqualified prospects to sister communities.
• Monitor renewals and assist with advertising effectiveness.

Skills

Customer service

Sales ability

Communication skills

English language proficiency

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Outlook

Job description

WSH Management is seeking a full-time front desk leasing specialist for our Los Angeles community. You will greet prospects, qualify applicants, process applications, collect deposits, and coordinate move-ins while upholding Fair Housing requirements.

Daily duties include recording inquiries, maintaining occupancy data, renewing leases, and assisting with events to enhance resident satisfaction. Strong English communication and customer service skills are essential.