Leasing & Community Experience Specialist

The Scion Group; Chicago (IL); On-site; USD 23,000 - 25,000; Full time

Job summary

The Scion Group is seeking an Experience Team Member (ETM) to join its Chicago-area properties. This role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences.

You will thrive in a fast-paced campus community, using strong communication and problem-solving to engage residents, tour amenities, support local marketing, coordinate maintenance, and help keep the community welcoming both in and out of the office.

Qualifications

• Customer-centric mindset and ability to engage with a diverse population.
• Excellent communication and interpersonal skills.
• Reliability, self-discipline and flexibility in a changing environment.
• Willingness to work during summer, holidays, and Turn periods.
• On-site work at the assigned property.

Responsibilities

• Prioritize interactions and communication with customers. Provide community and amenity tours.
• Provide feedback on sales barriers and customer objections to management team.
• Execute sales and engagement initiatives as outlined by management.
• Provide recommendations on local marketing opportunities and messaging.
• Assist with social media and communication on various platforms to engage customers.
• Assist with planning, promoting and executing customer experience initiatives, engagement initiatives, and additional marketing opportunities.
• Always represent the community positively and professionally, both in and out of the office.
• Demonstrate proficiency with general community, market and policy knowledge.
• Log, file and retrieve customer packages.
• Assist with general housekeeping involved with opening, closing and maintaining the office, clubhouse, grounds and amenities.
• Schedule and follow up on maintenance requests to aid in timely resolutions.
• Maintain office organization and cleanliness.
• Assist with after-hours lock out duties as required.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Flexibility

Job description

The Scion Group is seeking an Experience Team Member (ETM) to join its Chicago-area properties. This role blends marketing, relationship building, administration and customer service to deliver outstanding resident experiences.

You will thrive in a fast-paced campus community, using strong communication and problem-solving to engage residents, tour amenities, support local marketing, coordinate maintenance, and help keep the community welcoming both in and out of the office.