Leasing & Community Experience Specialist

Madison Apartment Group; Allentown (Lehigh County); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health coverage

401(k)

Professional development

Paid time off

Rental discounts

Parental leave

Inclusive culture

Job summary

Madison Apartment Group in Allentown is seeking a friendly Leasing Consultant to serve as the first point of contact for prospective and current residents, guiding tours, processing applications, and coordinating move-ins.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to promote community amenities, manage paperwork, and participate in resident events to maintain high occupancy.

Qualifications

• Minimum of two years of sales/leasing experience preferred.
• Demonstrated experience delivering exceptional customer service.
• Strong organizational and communication skills.

Responsibilities

• Provide exceptional customer service to residents and guests.
• Lead property tours, show vacant units, and market property amenities to close leases.
• Handle all activities related to apartment rentals and move-ins, including qualifying prospects and preparing lease documentation.
• Assist in planning and participating in resident functions and community events.
• Maintain knowledge of the market and facilitate prospect generation through advertising and follow-up.
• Manage resident service requests and coordinate with maintenance for timely resolution.
• Inspect models and community grounds to maintain cleanliness and report needs.
• Assist in managing site social media and maintaining resident records.
• Complete lease applications, verify applications, and notify prospective residents of decisions.

Skills

Customer service

Communication

Organizational skills

Sales / Leasing

CRM / Yardi

Tools

Microsoft Office

CRM / Yardi

Job description

Madison Apartment Group in Allentown is seeking a friendly Leasing Consultant to serve as the first point of contact for prospective and current residents, guiding tours, processing applications, and coordinating move-ins.

The role emphasizes exceptional customer service, strong organizational skills, and the ability to promote community amenities, manage paperwork, and participate in resident events to maintain high occupancy.