Leasing Agent

Pennrose Management Company; Newark (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading property management company is seeking a Leasing Consultant to provide administrative and leasing support for assigned properties. The role involves maintaining a welcoming environment, providing exceptional customer service, and ensuring compliance with housing laws. Ideal candidates will have a high school diploma and experience in property management, particularly in affordable housing.

Qualifications

• 1 year experience in multi-family property management preferred.
• Experience in affordable housing preferred.
• Valid driver’s license and insured vehicle required.

Responsibilities

• Provides first-line customer service for prospective and current residents.
• Tracks and follows up with all referrals, walk-ins, and phone inquiries.
• Processes lease applications and maintains lease files.

Skills

Customer Service

Communication

Knowledge of HUD programs

Education

High School Diploma or equivalent

Tools

Yardi

Microsoft Excel

Microsoft Outlook

Job description

Overview

Responsible for providing administrative and leasing support for assigned property. Establishes an inviting atmosphere for prospective residents and guests, and provides superlative customer service to current residents. Maintains knowledge of Company’s policies and procedures, as well as applicable housing laws and regulations.

Pay range: $18 - $21/hour depending on experience.

Responsibilities

• Provides first-line customer service for prospective and current residents, as well as property guests. Maintains a welcoming environment in the Leasing Office.
• Leads tours of the property, showing vacant units and marketing property amenities.
• Tracks and follows up with all referrals, walk-ins, and phone inquiries.
• Develops and maintains a reference book detailing the property’s unique features, amenities, size, vacancies, rental rates, and current leasing promotions.
• Assists with developing and coordinating leasing events and resident promotional activities.
• Prepares leasing checklists and packages including all required forms, deposits, schedules, and information.
• Processes lease applications.
• Completes and maintains lease files for each rental, ensuring all files contain required documentation outlined in the Resident File Setup.
• Collects rental deposits and rent, and delivers deposits to the bank.
• Utilizes maintenance software to enter and track work orders.
• Inspects apartments for move-in/out condition and turnover status.
• Prepares and distributes required reports, monthly newsletters, tenant correspondence, etc.
• Works with management to develop and implement residential programming, including special events and ongoing instructional and recreational activities.
• Assists Property Manager with annual recertification of each resident.
• Visits comparable properties and assists Property Manager in preparing quarterly competitive market analysis.
• Remains current on and compliant with policies and laws affecting marketing and leasing, including the Company’s leasing agreement, Landlord Tenant code, Fair Housing laws, and other applicable laws.
• Orders office supplies and welcome gifts for new residents.
• Assists with resident services programming development and implementation.
• Maintains regular office hours, ensuring coverage on weekends and holidays.
• Adheres to invoice approval policies; does not have authority to purchase goods or services.

Qualifications

Required Education and Experience:

• High School Diploma or equivalent.
• 1 year experience in multi-family property management preferred.
• Experience in affordable housing preferred.
• Experience with Low Income Housing Tax Credit Program and/or Hope VI preferred.
• Knowledge of HUD programs including HOPE VI and project-based Section 8.
• Proficiency in Yardi preferred.
• Proficiency in Microsoft Windows, including Excel and Outlook.
• Excellent customer service skills.
• Valid driver’s license, insured vehicle, and ability to travel between properties.

Working Conditions

• Ability to work flexible hours, including weekends and holidays.
• Ability to travel by plane and automobile.
• Ability to work at property locations within or near transitional neighborhoods.
• Physical ability to climb stairs, use elevators, bend, squat, and reach overhead.