Lease Renewal & Payments Specialist

Aarons; Greeley (CO); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Incentive pay

Job summary

Aaron’s Colorado locations are seeking a Customer Account Advisor to coach customers, drive payment collections, and renew lease agreements. The role emphasizes relationship-building through phone and in-person interactions, aiming to move customers toward ownership with a focus on satisfaction.

The position pays $16.50 to $17.50 per hour and offers incentive pay based on performance. It requires meeting state DOT certification where applicable and occasional shifts between 8 am and 9 pm, with

Qualifications

• Must be at least 21 years old in the United States with a valid driver’s license.
• DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with a dolly.
• Two years of retail/customer service experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to multitask effectively.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.

Responsibilities

• Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments.
• Direct contact with customers who have not renewed their Lease agreement(s) both in home visits and over the phone
• Sell customers on the benefits of timely lease agreement renewal payments
• Assist the Customer Account Manager in setting and achieving daily, weekly and monthly revenue and renewal goals
• Assist with merchandise returns and guest deliveries as directed by management
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any reasonable duties requested by management

Skills

Empathy

Active listening

Communication

Multitasking

Negotiation

Job description

Aaron’s Colorado locations are seeking a Customer Account Advisor to coach customers, drive payment collections, and renew lease agreements. The role emphasizes relationship-building through phone and in-person interactions, aiming to move customers toward ownership with a focus on satisfaction.

The position pays $16.50 to $17.50 per hour and offers incentive pay based on performance. It requires meeting state DOT certification where applicable and occasional shifts between 8 am and 9 pm, with