Floating Leasing Consultant DC

JBG SMITH; Washington (District of Columbia); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Bonus program

Housing discount

Professional development reimbursement

Benefits package

Job summary

JBG SMITH in Washington, DC is seeking a customer-service oriented leasing professional to help prospective residents find the perfect apartment and secure new leases.

You will tour communities, identify resident needs, coordinate move-ins, and contribute to a welcoming, high-touch experience while building relationships with teammates and residents on weekends.

Qualifications

• Experience in customer service-related fields such as hospitality, retail, or restaurants.
• Outstanding sales skills and a desire for continual learning and professional development.
• Strong aptitude for computer systems and software.
• CARING: Demonstrated passion for caring about customers and co-workers.
• PROFESSIONALISM: Professional presentation and written communication skills.
• EMPOWERMENT: Proactive approach with ownership of customer concerns.
• LEADERSHIP: Dependability as a team member who inspires others to achieve excellence.
• INCLUSION: Commitment to inclusion and treating everyone with kindness, dignity, and respect.

Responsibilities

• Develop knowledge of the community to recommend apartments or retailers.
• Conduct personalized tours to prospective residents to secure leases.
• Coordinate with residents and the team for a smooth move-in experience.
• Participate in community activities to build resident relationships.
• Leverage resident relationships to respond to requests and drive satisfaction.
• Work a schedule that includes weekends.

Skills

Sales skills

Customer service experience

Computer literacy

Tools

CRM software

Job description

WHO WE ARE

JBG SMITH owns, operates, invests in, and develops a dynamic portfolio of high-growth mixed-use properties in and around Washington, DC. Our creativity and scale enable us to be more than owners—we are place makers who shape inspiring and engaging places, which we believe create value and have a positive impact in every community we touch.

JBG SMITH has been named multiple times as one of the Washington Post’s Top Workplaces in the region and we pride ourselves in both our outstanding work environments and opportunities for career growth and advancement.

POSITION SUMMARY

Work in a fast-paced, sales-oriented environment helping prospective residents find the perfect apartment to call home. Driven by a desire to build relationships, excel at connecting with prospective residents by developing an understanding of their needs to ensure that we deliver the best in apartment living.

WHAT YOU'LL DO

• Develop in-depth knowledge of the community to recommend the right apartment or the best retailer in the neighborhood.
• Conduct thoughtful and personalized tours to prospective residents to locate the apartment that best meets their needs, which ultimately results in new leases.
• Coordinate with residents and the team to ensure a smooth move-in experience.
• Participate in community activities and social events to build resident relationships.
• Leverage resident relationships and creativity to quickly respond to resident requests to drive resident satisfaction.
• Work a flexible schedule to include weekends.

WHAT YOU'LL NEED TO SUCCEED (REQUIREMENTS)

• Experience in customer service-related fields such as hospitality, retail, or restaurants, and the highest standards of integrity, creativity, and teamwork.
• Outstanding sales skills and a desire for continual learning and professional development.
• Strong aptitude for computer systems and software.
• Passion for providing exceptional customer experiences and embodying our core customer service elements:
• • CARING – Demonstrated passion for caring about customers and co-workers.
  • PROFESSIONALISM – Professional presentation and written communication skills.
  • EMPOWERMENT – Proactive approach with a proven ability to take ownership of customer concerns.
  • LEADERSHIP – Dependability as a team member who inspires others to achieve excellence.
  • INCLUSION – Commitment to inclusion and treating everyone with kindness, dignity, and respect.

HOW WE SUPPORT YOU

The salary range for this position is $23/hour to $25/hour. Please note that the salary range information provided is a general guideline. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. JBG SMITH considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, candidate’s work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

JBG SMITH offers a bonus program, leasing and renewal incentives, and a competitive benefits package; including up to $5,250 annual reimbursement for professional development opportunities

For a complete benefits overview, please visit the benefits section of our careers page. In addition to providing employees with a great place to work, we offer a 20-40% housing discount at select JBG SMITH communities.

JBG SMITH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, status as a protected veteran, disability, sexual orientation, genetic information or any other protected class, in accordance with applicable law.