Lease Admin Manager (Remote)

CBRE; Memphis (TN); On-site; USD 75,000 - 120,000; Full time

Job summary

CBRE is seeking a Lease Administration Manager in Memphis to lead the delivery of contracted lease administration services. You will supervise the team, manage daily operations, and cultivate relationships with internal and external clients to ensure accurate reporting and service excellence.

Responsibilities include coordinating work schedules, training, and performance evaluations while driving process improvements and cross-team collaboration.

Qualifications

• Bachelor's degree preferred with 3-5 years of relevant experience.
• Experience in staffing, selection, training, development, coaching, mentoring, measuring and rewarding performance and retention.
• Ability to guide the exchange of sensitive information, convey performance expectations and handle problems.
• Leadership skills to motivate team and impact quality, efficiency and effectiveness.

Responsibilities

• Provide formal supervision to employees and monitor staff training and development.
• Coordinate and manage daily team activities; set schedules, assign tasks and cross-train staff.
• Produce timely, accurate client reports and serve as the client relationship contact.
• Implement process improvements and share best practices with the team.
• Lead audit and implementation efforts; prepare client correspondence on audit findings.
• Review portfolios to identify risk, audit accuracy and value; communicate status to clients.

Skills

Staff supervision

Coaching

Leadership

Client relationships

Microsoft Office

Advanced math

Education

Bachelor's degree preferred

Tools

Microsoft Office

Job description

About The Role

As a CBRE Lease Administration Manger, you will manage the team responsible for the delivery of contracted lease administration services. As a CBRE Lease Administration Manger, you will manage the team responsible for the delivery of contracted lease administration services. This job is part of the Lease Administration. They are responsible for portfolio administration, daily operations, and managing relationships with internal and external customers.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Manage the process of producing timely and accurate client reports and services. Point of contact for most aspects of the client relationship.
• Implement process improvement initiatives.
• Communicate best practices and provide training for the team.
• Set up both audit and implementation SWAT teams and serve as a member, Prepare detailed correspondence for clients regarding audit findings.
• Review leased and owned portfolios to identify risk, audit, accuracy, and value.
• Communicate with client on the status of accounts.
• Review the quality of work produced by lease administration team members.
• Participate in the preparation of RFPs to existing and potential clients.
• Meet with clients to review services provided, propose additional services, and obtain updates.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).