Business Services Manager

CBRE Group, Inc.; Beaverton (OR); On-site; USD 90,000 - 120,000; Full time

Job summary

CBRE Group, Inc. is seeking a Business Services Manager to lead a team delivering administrative support and drive process improvements across the department.

You will mentor staff, coordinate daily activities, and collaborate with business leaders to forecast workload and deliverables. The role focuses on developing programs that boost team success and uphold CBRE values.

Qualifications

• Leadership experience managing administrative teams.
• Experience in program management and staff development.
• Ability to guide performance and retention initiatives.
• Strong communication with business leaders and staff.

Responsibilities

• Monitor training and development of staff; conduct performance evaluations and coaching.
• Coordinate daily activities; set schedules and cross-train staff.
• Forecast workload demand and project deliverables with leaders.
• Lead critical programs to enhance team success.
• Model CBRE RISE values and influence stakeholders to agreement.
• Resolve day-to-day issues in processes and systems.

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Business Services Manager, you will manage a team responsible for providing administrative, process improvement initiatives, and programmatic support within the department.

This job is part of the Administrative Services job function. They are responsible for providing administrative support to areas of the business, including operations, teams, job functions, and senior management.

What You’ll Do:

• Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Act as liaison with business leaders, department managers, and other internal and external clients to forecast workload demand and project deliverables.
• Work with business leaders to resolve conflicting priorities.
• Identify, develop, and lead critical programs to enhance team success.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day‑and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 5-7 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• 3-4 years of relevant program management experience
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.
• Advanced math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.