Office Services Supervisor

CBRE; Orlando (FL); On-site; USD 55,000 - 85,000; Full time

Job summary

CBRE is seeking an Office Services Supervisor in Orlando to lead the administrative support team for a department, client, or property. You will manage daily workflows, resolve client concerns, onboard new staff, and coordinate vendors on site.

The role emphasizes adherence to quality standards and effective collaboration with IT, facilities, and sales teams to drive efficiency and client satisfaction.

Qualifications

• High School Diploma or GED with 5+ years of related experience.
• Strong understanding of office processes and procedures.
• Ability to explain complex concepts clearly.
• Proficiency with Microsoft Office Suite; knowledge of InDesign or Photoshop a plus.
• Experience in staffing, training, coaching and performance management.

Responsibilities

• Oversee day-to-day workflow of office staff to meet standards.
• Address client questions regarding policies and procedures.
• Coordinate onboarding, equipment orders, and vendor relations.
• Assist in facilities projects and support project managers on site.

Skills

Leadership

Organizational skills

Problem solving

Customer service

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

InDesign

Photoshop

Excel

Outlook

Job description

About The Role

As a CBRE Office Services Supervisor, you will be responsible for supervising the team responsible for all aspects of administrative support to a department, client, or property. This job is part of the Office Operations function. They are responsible for providing office support to a client, business function or individual contributor.

What You’ll Do

• Assist in managing the day‑to‑day workflow of office staff to ensure adherence to quality standards, deadlines, and proper procedures. Develop and maintain work procedures and schedules.
• Resolve client concerns and answer questions regarding policies and procedures.
• Manage new employee orientation. Order new equipment and software.
• Assist in facilities projects and act as on‑site contact for Project Managers and vendors.
• Maintain vendor relationships and resolve issues.
• Enforce compliance with the company's record retention program for paper and electronic files and approve record retrieval requests from off‑site storage vendors.
• Partner with IT to evaluate and solve technological needs.
• Provide administrative support to the management team including arranging travel, preparing workbooks and business plans, and setting up events and providing backup support to Concierge/Front Desk.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Oversee the tracking of office transactions (listings, sales/leases, expenses, client reimbursements, etc.)
• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Provide effective business support to the sales team to assist in achieving financial targets and succeeding in team objectives.
• Coordinate the production and execution of property marketing campaigns that include property information materials, comparable market analyses, and targeted mailing lists.

What You’ll Need

To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• High School Diploma or GED with 5+ years of job‑related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Creative Suite and Microsoft Office products. Examples include InDesign, Photoshop, Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.
• Exceptional math skills. Ability to calculate sophisticated figures such as percentages, discounts, and markups.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Equal Employment Opportunity

CBRE is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).