Learning Technologist - #270002

Western Carolina University; Cullowhee (NC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Dental insurance

Vision insurance

Health insurance

Tuition waivers

Flexible spending accounts

Paid parental leave

Job summary

Western Carolina University seeks a Learning Technologist in Cullowhee, NC, who will support teaching through instructional technologies. The role includes consulting with faculty to design engaging and accessible courses, providing advanced support for learning management systems, and addressing digital accessibility standards.

This permanent full-time position demands a Bachelor’s degree and three years of experience in higher education. A comprehensive benefits package is included for employees from the first month after hire.

Qualifications

• 3 years of experience supporting instructional technologies in higher education.
• Experience supporting learning management systems and digital accessibility.
• Authorized to work in the United States.

Responsibilities

• Consult with faculty to design engaging, accessible courses.
• Provide advanced support and training for LMS and related technologies.
• Evaluate course materials for digital accessibility and advise on improvements.

Skills

Ability to design or support technology-enhanced courses

Strong analytical and problem-solving skills

Ability to communicate technical information

Ability to manage multiple priorities

Strong customer service orientation

Attention to detail

Demonstrated initiative and commitment to continuous learning

Education

Bachelor’s degree

Tools

Canvas LMS

Job description

Position Summary

Learning Technologist – The primary location of this position is in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA).

The Learning Technologist serves as a key resource supporting teaching and learning through the effective use of instructional technologies. This position consults with faculty and staff to design engaging, accessible courses and integrate learning technologies within and beyond the learning management system (LMS). The role provides advanced support, training, and troubleshooting for the LMS and related technologies; partners with the IT Help Desk to manage escalated issues; and supports core LMS administration. In addition, the Learning Technologist promotes digital accessibility by evaluating course materials against established standards (e.g., WCAG), advising on improvements, and delivering training on remediation strategies. Operating with a strong customer‑service focus and independent judgment, the position collaborates with faculty and technical partners to develop effective, discipline‑appropriate solutions that enhance instruction in an evolving technology environment.

Required Knowledge, Skills, and Abilities

• Ability to design or support technology‑enhanced courses
• Strong analytical and problem‑solving skills, including identifying root causes and implementing effective solutions
• Ability to communicate technical information clearly and effectively to audiences with varying levels of technical expertise
• Ability to manage multiple priorities, establish deadlines, and work independently with minimal supervision
• Ability to work collaboratively in a fast‑paced, team‑based environment with changing priorities
• Strong customer service orientation
• Attention to detail in documentation, configuration, testing, and review of instructional technology solutions
• Demonstrated initiative and commitment to continuous learning, including evaluation and application of emerging technologies in teaching and learning

Minimum Qualifications

• Legally authorized to work in the United States and will not require immigration sponsorship or support
• Bachelor’s degree
• Three (3) years of progressively responsible experience supporting the use of instructional technologies in higher education or a comparable environment
• Demonstrated experience supporting learning management systems (LMS) and related instructional technologies
• Demonstrated ability to support technology use in blended and/or online learning environments
• Demonstrated experience supporting digital accessibility
• All degrees received from appropriately accredited institutions

Preferred Qualifications

• Master’s or advanced degree
• Experience with Canvas LMS
• Experience creating digital learning tools
• Experience developing web‑based learning materials
• Experience with project planning, management, and reporting
• Experience supporting a variety of instructional technologies across multiple platforms and devices
• Excellent verbal, written and presentation skills

Position Type

Permanent Full‑Time; 40 hours per week; 12 months per year.

Benefits

Employees receive a comprehensive benefits package including dental, vision, and health insurance plans (eligible beginning the first of the month following hire), a retirement plan with employer contributions, optional disability plans, tuition waivers for up to three courses per academic year, free group exercise classes, a discounted campus recreation membership, free vaccine and booster shots, pretax flexible spending accounts, 12 paid holidays, 24 hours of paid community service leave per year, paid parental leave after 12 months of continuous service, and a range of training and development programs, certifications, workshops, and conferences (many offered free of charge).

EEO Statement

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, political affiliation, National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call [phone] or email at [e-mail].