Learning Technologist - #270002

Western Carolina University; Cullowhee (NC); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Tuition waivers

Health insurance

Paid holidays

Job summary

Western Carolina University in Cullowhee, NC seeks a Learning Technologist to support teaching with instructional technologies and manage LMS-related activities. The role focuses on designing accessible courses, training faculty, and troubleshooting LMS issues within a dynamic academic tech environment.

The incumbent collaborates with faculty and IT partners to implement discipline-specific learning solutions, ensuring accessibility and effective use of technology across online and blended

Qualifications

• Ability to design or support technology-enhanced courses.
• Strong analytical and problem-solving skills; identify root causes and solutions.
• Ability to explain technical concepts to diverse audiences clearly.
• Ability to manage multiple priorities and work independently.
• Collaborate with faculty and technical partners in a fast-paced environment.
• Attention to detail in documentation and testing of instructional tech.
• Commitment to ongoing learning and new technologies.

Responsibilities

• Provide advanced LMS support, training, and troubleshooting.
• Consult with faculty to design accessible, engaging courses using learning tech.
• Promote digital accessibility and WCAG conformance; deliver remediation training.
• Collaborate with IT Help Desk to manage escalated issues and core LMS administration.
• Partner with instructional designers and educators to implement effective tech solutions.
• Develop and maintain clear documentation and guidance for users.

Skills

Course design support

LMS expertise

Clear technical communication

Multitasking

Team collaboration

Documentation

Continuous learning

Education

Master’s degree (preferred)

Tools

Canvas LMS

Job description

Position Summary

The primary location of this position is in Cullowhee, NC. This position is designated as being exempt from the State of North Carolina Human Resources Act (EHRA ).
The Learning Technologist serves as a key resource supporting teaching and learning through the effective use of instructional technologies. This position consults with faculty and staff to design engaging, accessible courses and integrate learning technologies within and beyond the learning management system (LMS ).

The role provides advanced support, training, and troubleshooting for the LMS and related technologies; partners with the IT Help Desk to manage escalated issues; and supports core LMS administration. In addition, the Learning Technologist promotes digital accessibility by evaluating course materials against established standards (e.g., WCAG ), advising on improvements, and delivering training on remediation strategies.

Operating with a strong customer-service focus and independent judgment, the position collaborates with faculty and technical partners to develop effective, discipline-appropriate solutions that enhance instruction in an evolving technology environment.

Required Knowledge, Skills, and Abilities

• Ability to design or support technology-enhanced courses
• Strong analytical and problem-solving skills, including identifying root causes and implementing effective solutions
• Ability to communicate technical information clearly and effectively to audiences with varying levels of technical expertise
• Ability to manage multiple priorities, establish deadlines, and work independently with minimal supervision
• Ability to work collaboratively in a fast-paced, team-based environment with changing priorities
• Attention to detail in documentation, configuration, testing, and review of instructional technology solutions
• Demonstrated initiative and commitment to continuous learning, including evaluation and application of emerging technologies in teaching and learning

Minimum Qualifications

Interested candidates must already be legally authorized to work in the United States and will not require any immigration sponsorship or support.

• Three (3) years of progressively responsible experience supporting the use of instructional technologies in higher education or a comparable environment
• Demonstrated experience supporting learning management systems ( LMS ) and related instructional technologies
• Demonstrated ability to support technology use in blended and/or online learning environments

Preferred Qualifications

• Master’s or advanced degree
• Experience with Canvas LMS
• Experience developing web-based learning materials
• Experience with project planning, management, and reporting
• Experience supporting a variety of instructional technologies across multiple platforms and devices
• Excellent verbal, written and presentation skills

Position Type

Permanent Full-Time

Number of Hours Per Week

40

Number of Months Per Year

12

Required Documents

• Cover Letter/Letter of Application
• Resume
• List of references

About WCU

Western Carolina University continues to rank high on Forbes ‘Best Employers’ lists each year. Including:

• 2025 – Ranked 1st in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.
• 2024 – Ranking in the top 8.5% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023 – Ranked in the top 20% on Forbes ‘America’s Best Midsize Employers’ list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022 – Ranked 14th in the top 100 employers in North Carolina in Forbes ‘America’s Best Employers by State’ list.

Western Carolina University is the UNC system’s westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South.

Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans – eligibility begins on the first of the month following date of hire. Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available.
Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service.
WCU offers an abundance of training and development programs, certifications, workshops and conferences – many of which are offered free of charge.

Background/E-Verify

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks.
Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify . Proper documentation of identity and employability are required at the time of employment.

EEO

Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call [phone] or email at [e-mail].

University Safety

The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety.

Supplemental Questions

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