Learning Programs Ops Lead (6-Month Contract)

Cypress HCM; San Francisco (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Cypress HCM is seeking a highly organized, execution-oriented program operations coordinator for a six-month project-based contract in San Francisco. You will build and operate systems connecting manager enrollment, participant communications, coaching coordination, and learning-event production, then hand them off to long-term owners.

You will drive LMS workflows, assist with coaching intake, schedule sessions, and create repeatable processes to ensure a smooth participant experience from

Qualifications

• Experience coordinating learning programs, people programs, HR operations, events, coaching programs, or other high-touch, cross-functional operational workflows.
• Excellent organization and follow-through; comfortable managing multiple cohorts, deadlines, stakeholders, and shifting logistics without losing detail.
• Clear, warm written communication and sound judgment when working with managers, leaders, facilitators, external partners, and confidential information.

Responsibilities

• Support learning-platform workflows across People Programs and cross-functional initiatives, including setup, enrollments, notifications, reporting, follow up and troubleshooting.
• Support manager-coaching intake, participant tracking, matching inputs, vendor coordination, activation follow-up, and operational closeout.
• Produce in-person and virtual learning sessions, including rooms, schedules, facilitator coordination, materials, readiness checklists, and day-of logistics.
• Create reusable communications, standard operating procedures, production checklists, and practical process improvements.
• Partner with program owners, HRBPs, Workplace, facilitators, coaching vendors, and authorized systems owners to keep the participant experience coordinated and reliable.
• Manage LMS user roles and access, triage system issues, and route content or policy questions to program owners.
• Work with program owners to improve and document LMS-related SOPs for enrollment, reporting, access, and issue resolution.
• Leave behind documented workflows, trained owners, and a complete handoff package by the end of the six-month project.

Skills

Program coordination

HR operations

Event coordination

Coaching programs

Cross-functional work

Tools

Google Workspace

Slack

LMS

Job description

Cypress HCM is seeking a highly organized, execution-oriented program operations coordinator for a six-month project-based contract in San Francisco. You will build and operate systems connecting manager enrollment, participant communications, coaching coordination, and learning-event production, then hand them off to long-term owners.

You will drive LMS workflows, assist with coaching intake, schedule sessions, and create repeatable processes to ensure a smooth participant experience from