Global Learning Program Delivery Lead

Emeritus Enterprise; Boston (MA); On-site; USD 85,000 - 120,000; Full time

Job summary

Emeritus is seeking a Program Delivery Manager for a six-month fixed-term contract to oversee end-to-end program delivery and learner experience. You will coordinate onboarding, track success metrics, and work with course leaders to ensure learner support and engagement.

The ideal candidate has 4–6 years of customer experience management, strong program management, and experience with online learning delivery, in a fast-paced global environment.

Qualifications

• 4-6 years of customer experience management.
• Experience scaling CX for high-profile customer segments.
• Strong program management and customer service capabilities.
• Experience with online learning delivery.

Responsibilities

• Own end-to-end delivery of multiple programs, ensuring high-quality learner experience.
• Oversee learner onboarding activities and program setup.
• Drive program success metrics including completion, engagement and satisfaction.
• Coordinate with course leaders to ensure learner support.
• Serve as primary point of contact for learner escalations and complex issues.
• Monitor learner progress and intervene with at-risk learners.

Skills

Customer experience management

Program management

Customer service

Online learning delivery

Tools

Learning management systems

Job description

Emeritus is seeking a Program Delivery Manager for a six-month fixed-term contract to oversee end-to-end program delivery and learner experience. You will coordinate onboarding, track success metrics, and work with course leaders to ensure learner support and engagement.

The ideal candidate has 4–6 years of customer experience management, strong program management, and experience with online learning delivery, in a fast-paced global environment.