Learning Operations & Tech Lead - LMS, DEIB & Automation

SimplePractice, LLC; United States; Remote; USD 110,000 - 138,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with match

Flexible PTO

Mental health resources

Parental leave

Tuition reimbursement

ERGs

Job summary

SimplePractice LLC is seeking a Talent Operations & Technology Lead to be the operational backbone for the Talent team, managing Wingspan LMS and learning platforms, while driving data integrity and program governance. You will own analytics, vendor relationships, and DEIB integration across programs.

You will design scalable processes, automate where possible, and partner with IT to implement new solutions.

Qualifications

• 3–5+ years in learning operations, HR operations, or a related field.
• Direct LMS administration experience, including integrations; Wingspan experience a strong plus.
• Strong operations and program management background, running multiple concurrent workstreams.

Responsibilities

• Own full administration of the Wingspan LMS: configuration, governance, content organization, user management, and data integrity
• Administer Udemy and other learning technology platforms
• Evaluate, pilot, and recommend new talent technology solutions as the function scales, partnering with IT on integration and implementation
• Build AI tooling for learning operations to improve speed and consistency
• Serve as primary point of contact for learning technology vendors, holding them accountable to commitments
• Coordinate logistics for all Talent programs — scheduling, registration, communications, and reporting
• Own event logistics for company-wide speakers, celebrations, and community events
• Support the Culture in Action awards program with nominations tracking, logistics, and communications
• Support ERG events operationally, in partnership with the Learning Partners who own each ERG relationship
• Administer the survey platform for engagement and inclusion surveys, ensuring clean, on-schedule launches
• Own the annual talent program calendar, keeping the team aligned
• Build dashboards giving the team and stakeholders a clear view of program health and impact
• Own data integrity across all talent systems
• Deliver regular reporting to the Senior Director of Talent, including analysis and recommendations
• Act as operational and technical partner to the broader team on measurement frameworks
• Build disaggregated DEIB reporting, including participation, outcomes, and equity indicators
• Design scalable, repeatable processes and workflows that hold up as the team grows
• Drive automation where it saves time and reduces error
• Maintain documentation, governance standards, and process libraries
• Proactively identify inefficiencies and lead improvement effort

Skills

LMS administration

Data dashboards

Program management

Vendor management

DEIB integration

Operations

Tools

Wingspan LMS

Udemy

Learning platforms

Job description

SimplePractice LLC is seeking a Talent Operations & Technology Lead to be the operational backbone for the Talent team, managing Wingspan LMS and learning platforms, while driving data integrity and program governance. You will own analytics, vendor relationships, and DEIB integration across programs.

You will design scalable processes, automate where possible, and partner with IT to implement new solutions.