Talent Operations & Technology Lead

SimplePractice; United States; On-site; USD 110,000 - 138,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Flexible time off

Mental health resources

Parental leave

Tuition reimbursement

ERGs

Job summary

SimplePractice is seeking a Talent Operations & Technology Lead to run the logistics, data, and tech for the Talent team, ensuring smooth program delivery and system integrity.

You will own LMS administration, evaluate new solutions, and build AI tools to accelerate operations while partnering with IT on integrations. This role blends hands-on execution with process governance.

Qualifications

• 3-5+ years in learning operations, HR operations, or related field.
• LMS administration experience with integrations; Wingspan experience a strong plus.
• Strong operations and program management background managing multiple workstreams.
• Experience with event logistics, vendor management, and operational coordination at scale.
• Comfortable across strategy and execution - design a process and then build it.
• Data-literate: builds dashboards, analyzes trends, communicates findings clearly.

Responsibilities

• Own full administration of the Wingspan LMS: configuration, governance, content organization, user management, and data integrity.
• Administer Udemy and other learning technology platforms.
• Evaluate, pilot, and recommend new talent technology solutions in partnership with IT.
• Build AI tooling for learning operations to improve speed and consistency.
• Serve as primary point of contact for learning tech vendors, holding them accountable to commitments.
• Coordinate logistics for all Talent programs - scheduling, registration, communications, reporting.
• Own event logistics for company-wide speakers, celebrations, and community events.
• Support the Culture in Action awards program with nominations tracking, logistics, and communications.
• Support ERG events operationally, in partnership with the Learning Partners who own each ERG relationship.
• Administer the survey platform for engagement and inclusion surveys, ensuring on-schedule launches.
• Own the annual talent program calendar, keeping the team aligned.
• Build dashboards and provide regular reporting to the Senior Director of Talent.

Skills

LMS administration

Wingspan

Operations management

Program management

Event logistics

Vendor management

Process design

Data dashboards

Data analysis

Tools

Wingspan LMS

Udemy

Job description

About Us

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice.

More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden-empowering solo and small group practitioners to thrive alongside their clients.

Award-winning and people-first, SimplePractice is shaping the future of health tech. In 2026, we were recognized by BuiltIn as a Best Remote Company to Work For, Software Guru's Best Places to Code, Becker Healthcare Telehealth Companies to Know, and we won a MedTech Breakthrough Award for Best Practice Management Solution Provider.

The Role

The Talent Operations & Technology Lead is the operational and systems backbone for the Talent team - running the logistics, data, and technology that make every program work day to day. This role implements and maintains the team's existing tools, recommends new solutions where they'd help, and partners with IT to integrate systems cleanly. DEIB programming isn't a separate workstream here - it runs through the same logistics, systems, and data as everything else the team delivers. The role combines hands-on execution with real ownership over process design and governance, so the rest of the team can focus on program delivery instead of the mechanics behind it.

Responsibilities

Technology

• Own full administration of the Wingspan LMS: configuration, governance, content organization, user management, and data integrity
• Administer Udemy and other learning technology platforms
• Evaluate, pilot, and recommend new talent technology solutions as the function scales, partnering with IT on integration and implementation
• Build AI tooling for learning operations to improve speed and consistency
• Serve as primary point of contact for learning technology vendors, holding them accountable to commitments

Talent Operations & DEIB Logistics

• Coordinate logistics for all Talent programs - scheduling, registration, communications, and reporting - so program owners can focus on content and delivery
• Own event logistics for company-wide speakers, celebrations, and community events: vendor contracts, scheduling, AV, catering, and budget tracking
• Support the Culture in Action awards program with nominations tracking, logistics, and communications
• Support ERG events operationally, in partnership with the Learning Partners who own each ERG relationship
• Administer the survey platform for engagement and inclusion surveys, ensuring clean, on-schedule launches
• Own the annual talent program calendar, keeping the team aligned

Analytics, Reporting & Data

• Build and maintain dashboards giving the team and stakeholders a clear view of program health and impact
• Own data integrity across all talent systems
• Deliver regular reporting to the Senior Director of Talent, including analysis and recommendations
• Act as operational and technical partner to the broader team on measurement frameworks
• Build disaggregated DEIB reporting, including participation, outcomes, and equity indicators

Process Design & Operational Excellence

• Design scalable, repeatable processes and workflows that hold up as the team grows
• Drive automation where it saves time and reduces error
• Maintain documentation, governance standards, and process libraries so knowledge doesn't live in one person's head
• Proactively identify inefficiencies and lead improvement effort

Desired Skills & Experience

• 3-5+ years in learning operations, HR operations, or a related field
• Direct LMS administration experience, including integrations; Wingspan experience a strong plus
• Strong operations and program management background, running multiple concurrent workstreams without losing detail
• Experience with event logistics, vendor management, and operational coordination at scale
• Comfortable across both strategy and execution - able to design a process and then build and run it
• No specific degree required; hands-on LMS administration, operations, and program management experience matter more than formal credentials
• Data-literate: builds dashboards, analyzes trends, communicates findings clearly
• Tech-savvy and curious about tools that could make the team faster
• Process-oriented and detail-obsessed - builds systems, not workarounds
• Calm and steady under volume
• Proactive ownership mentality: fixes problems without waiting to be asked

Benefits

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC ("SimplePractice" or "us" or "we" or "our"). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice.

For more information about our privacy practices, please contact us at [e-mail].

Base Compensation Range

$110,000 - $138,000 USD