Learning Operations Support Coordinator-Hybrid

Matlen Silver; New York (NY); On-site; USD 52,000 - 83,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan (employee contributions)

Job summary

Matlen Silver is seeking a Learning Operations Support Coordinator in New York for a 12-month assignment to help manage learning programs and leverage AI-enabled tools for efficiency. The role emphasizes curiosity, organization, and a willingness to learn in a technology-driven environment.

The candidate will support calendars, enrollment, materials, and logistics; maintain records and dashboards; and collaborate with learners, facilitators, and the team to ensure a high-quality learner

Qualifications

• Bachelor's degree or equivalent experience; coursework/internships in HR/Learning & Development or related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.

Responsibilities

• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Skills

Organizational skills

Tech-savvy

Data reporting

Communication

Collaboration

Problem solving

Education

Bachelor's degree or equivalent

Internships/project exp in HR/ Learning & Development

Tools

Excel

PowerPoint

Teams

Job description

Job Title:Learning Operations Support Coordinator

Duration: 12 months

Location: New York

Job Summary:

The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization. This role supports the day-to-day coordination of learningprograms while using technology, data, and AI-enabled tools to help the team work more efficiently. The ideal candidate is curious, organized, comfortable with technology, and eager to learn. You don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solvingproblems, and finding better ways to get things done.

What You’ll Do

Support Learning Operations

• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Use AI & Technology

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.
• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.
• Learn new digital tools and share helpful tips and use cases with the broader L&D team.
• Stay curious about emerging technologies and new ways they can support learning and team productivity.

Work with Data & Insights

• Help track participation, completion, learner feedback, engagement, and other learning metrics.
• Support the creation and maintenance of reports, dashboards, and recurring updates.
• Review data to identify trends, patterns, and opportunities for improvement.
• Help translate learning data into clear takeaways that the team can use to make decisions.

Help Us Continuously Improve

• Look for opportunities to make L&D processes simpler, more consistent, and easier to manage.
• Maintain trackers, templates, workflows, and other team resources.
• Support the testing and implementation of new tools, processes, and ways of working.

What You Bring

• Bachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology,or a related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.

Helpful, But Not Required

• Experience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology.
• Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)