Learning Operations Support Coordinator-Hybrid

The Matlen Silver Group, Inc.; New York (NY); Hybrid; USD 52,000 - 72,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Job summary

The Matlen Silver Group, Inc. is seeking a Learning Operations Support Coordinator for a hybrid role in New York. This position supports day-to-day coordination of learning programs, leveraging technology, data, and AI-enabled tools to improve team efficiency.

The role is ideal for someone curious, organized, tech-fluent, and eager to learn, with responsibilities spanning program coordination, data tracking, and process improvement. A 12-month assignment with potential for growth is available.

Qualifications

• Bachelor’s degree or equivalent experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology, or related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.

Responsibilities

• Coordinate learning programs from planning through completion.
• Manage learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized.
• Respond to questions and provide support to learners, facilitators, and team members.
• Use AI-enabled platforms and digital tools to support everyday work and increase efficiency.
• Draft communications, create content, conduct research, analyze information, and prepare reports with AI help.
• Track participation, completion, learner feedback, engagement, and other learning metrics.
• Translate learning data into clear takeaways for decision making.

Skills

Communication skills

Tech savvy

Analytical mindset

Education

Bachelor’s degree or equivalent in HR/LD or related

Tools

Microsoft Excel

PowerPoint

Teams

Job description

Learning Operations Support Coordinator-Hybrid (BH-111264)

Location New York, United States Sector Insurance

Job Title:Learning Operations Support Coordinator

Duration: 12 months

Location: New York

Job Summary:

The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization. This role supports the day-to-day coordination of learningprograms while using technology, data, and AI-enabled tools to help the team work more efficiently.

The ideal candidate is curious, organized, comfortable with technology, and eager to learn. You don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solvingproblems, and finding better ways to get things done.

What You’ll Do

Support Learning Operations

• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Use AI & Technology

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.
• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.
• Learn new digital tools and share helpful tips and use cases with the broader L&D team.
• Stay curious about emerging technologies and new ways they can support learning and team productivity.

Work with Data & Insights

• Help track participation, completion, learner feedback, engagement, and other learning metrics.
• Support the creation and maintenance of reports, dashboards, and recurring updates.
• Review data to identify trends, patterns, and opportunities for improvement.
• Help translate learning data into clear takeaways that the team can use to make decisions.

Help Us Continuously Improve

• Look for opportunities to make L&D processes simpler, more consistent, and easier to manage.
• Maintain trackers, templates, workflows, and other team resources.
• Support the testing and implementation of new tools, processes, and ways of working.
• Bring new ideas, curiosity, and a willingness to learn and experiment.

What You Bring

• Bachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology,or a related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.

Helpful, But Not Required

• Experience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology.
• Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)