Learning Operations Coordinator

Soho Square Solutions; New York (NY); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Soho Square Solutions seeks a Learning Operations Support Coordinator to help manage learning programs in a hybrid NYC setting. You’ll coordinate events, enrollment, materials, and logistics while leveraging AI-enabled tools to streamline workflows.

The ideal candidate brings 2–3 years of related experience, strong organizational skills, and comfort with technology. A collaborative, curious mindset will help improve learning experiences across the organization.

Qualifications

• Bachelor’s degree or equivalent in a related field or internship experience.
• Experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort with technology and interest in AI-enabled tools.
• Foundational data, spreadsheets, or reporting skills.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate learning programs from planning through completion.
• Support calendars, enrollment, communications, materials, and logistics.
• Keep learning records, trackers, and program documentation up to date.
• Respond to questions and provide support to learners, facilitators, and team.
• Help ensure learning programs run smoothly and provide a positive learner experience.
• Use AI-enabled platforms to support daily work and improve processes.
• Draft communications, create content, conduct research, and prepare reports with AI tools.
• Learn new digital tools and share tips with the L&D team.
• Stay curious about emerging technologies to boost productivity.
• Track participation, completion, learner feedback, and engagement metrics.

Skills

Organization & multitasking

Data analysis basics

Written & verbal communication

Curiosity about AI/tools

Education

Bachelor’s degree or equivalent

Tools

Microsoft Excel

PowerPoint

Teams

Job description

Position: Learning Operations Support Coordinator

Location: Hybrid - Mon/Fri. WAH | Tue-Thu onsite Home Office NYC/51 Madison Ave

Experience Level: Min. 2 - 3 Years of Experience

Interviews: At least 2 Rounds

Need local for this position USC and GC are not accepted on C2C only on W2 will work, H1 Can apply for this position.

Position Summary

The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization. This role supports the day-to-day coordination of learningprograms while using technology, data, and AI-enabled tools to help the team work more efficiently.

The ideal candidate is curious, organized, comfortable with technology, and eager to learn. You don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solvingproblems, and finding better ways to get things done.

What You’ll Do

Support Learning Operations

• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Use AI & Technology

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.
• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.
• Learn new digital tools and share helpful tips and use cases with the broader L&D team.
• Stay curious about emerging technologies and new ways they can support learning and team productivity.

Work with Data & Insights

• Help track participation, completion, learner feedback, engagement, and other learning metrics.
• Support the creation and maintenance of reports, dashboards, and recurring updates.
• Review data to identify trends, patterns, and opportunities for improvement.
• Help translate learning data into clear takeaways that the team can use to make decisions.

Help Us Continuously Improve

• Look for opportunities to make L&D processes simpler, more consistent, and easier to manage.
• Maintain trackers, templates, workflows, and other team resources.
• Support the testing and implementation of new tools, processes, and ways of working.
• Bring new ideas, curiosity, and a willingness to learn and experiment.

What You Bring

• Bachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology,or a related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.

Helpful, But Not Required

• Experience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology.
• Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.