Learning Operations Support Coordinator

Phyton Talent Advisors; New York (NY); On-site; USD 52,000 - 72,000; Full time

Job summary

Phyton Talent Advisors seeks an organized Learning Operations Support Specialist to coordinate and deliver learning programs across the organization. This role offers exposure to technology, data analytics, and AI-enabled tools, with a proactive, curious mindset and a focus on learning & development.

The ideal candidate will support program coordination, data management, and process improvements, while collaborating across teams to enhance the participant experience.

Qualifications

• Bachelor's degree or equivalent experience in a related field; HR/L&D, business or data analytics preferred.
• Experience supporting programs, events, HR, training, or operations is a plus.

Responsibilities

• Coordinate learning programs, trainings, and events from planning to completion.
• Maintain learning calendars, enrollment records, communications, and logistics.
• Organize and update learning records, trackers, and program docs.
• Provide support to learners, facilitators, and internal teams.
• Ensure smooth execution of learning initiatives and positive participant experience.
• Leverage AI-enabled platforms to improve workflows and efficiency.
• Draft communications, develop content, conduct research, and prepare reports.
• Explore new technologies to streamline processes.
• Share best practices for digital tools supporting L&D.

Skills

Organizational skills

Attention to detail

Tech-savviness

Written and verbal communication

Proactive/collaborative approach

Multi-tasking

Education

Bachelor's degree or equivalent (HR/L&D/Business/Data Analytics)

Tools

Excel

PowerPoint

Teams

LMS

Automation tools

Reporting platforms

Job description

We are seeking an organized, detail-oriented, and tech-savvy Learning Operations Support Specialist to support the coordination and delivery of learning and development programs across the organization. This is a great opportunity for someone looking to build experience in Learning & Development (L&D) while gaining exposure to technology, data analytics, and AI-enabled tools. The ideal candidate is proactive, curious, comfortable working with technology, and eager to learn. Prior expertise in Learning & Development or AI is not required.

Key Responsibilities

Learning Operations & Program Coordination

• Coordinate learning programs, training sessions, and events from planning through completion.
• Maintain learning calendars, enrollment records, communications, materials, and program logistics.
• Organize and update learning records, trackers, resources, and program documentation.
• Provide support to learners, facilitators, and internal team members.
• Help ensure the smooth execution of learning initiatives and a positive participant experience.
• Utilize AI-enabled platforms and digital tools to improve daily workflows and operational efficiency.
• Assist with drafting communications, developing content, conducting research, and preparing reports.
• Explore new technologies and identify opportunities to streamline existing processes.
• Learn and share best practices for digital tools that support Learning & Development initiatives.

Data Management & Reporting

• Track learning participation, completion rates, engagement, feedback, and other key metrics.
• Assist in preparing and maintaining reports, dashboards, and recurring updates.
• Analyze data to identify trends, patterns, and opportunities for improvement.
• Organize and present learning data to support informed decision-making.

Process Improvement & Administrative Support

• Identify opportunities to improve the efficiency and consistency of learning operations.
• Maintain and update templates, trackers, workflows, and team resources.
• Support the implementation and testing of new tools and processes.
• Collaborate with team members to improve overall program delivery and operational effectiveness.

Qualifications

• Bachelor's degree or equivalent experience in Human Resources, Learning & Development, Business, Communications, Data Analytics, Technology, or a related field preferred.
• Previous work, internship, or project experience supporting programs, events, HR, training, or general operations.
• Strong organizational skills with excellent attention to detail.
• Proficiency or comfort working with spreadsheets, digital platforms, and reporting tools.
• Interest in learning and utilizing AI-enabled technologies.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities, meet deadlines, and follow through on assigned tasks.
• Strong problem-solving skills and a proactive, collaborative approach.
• Willingness to learn new systems, processes, and technologies.

Preferred Skills

• Experience with Microsoft Excel, PowerPoint, Teams, or similar workplace applications.
• Exposure to Learning Management Systems (LMS), reporting platforms, or automation tools.
• Familiarity with AI tools through professional experience, coursework, internships, or personal projects.
• Interest in data analysis, process improvement, and employee learning initiatives.