Learning Operations & AI Tools Coordinator

Matlen Silver; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Job summary

Matlen Silver seeks a Learning Operations Support Coordinator in New York for a 12-month assignment to help orchestrate learning programs, calendars, materials, and logistics while leveraging AI-enabled tools to improve efficiency.

The ideal candidate is curious, organized, tech-friendly, and eager to learn about learning & development and data-driven improvements. You’ll support data tracking, reporting, and continuous process improvements across the team.

Qualifications

• Bachelor’s degree or equivalent experience and related coursework preferred.
• Experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort with technology and eagerness to learn new digital and AI-enabled tools.
• Foundational data skills with spreadsheets or reporting.
• Strong written and verbal communication.
• Ability to manage multiple tasks and follow through.
• Collaborative and proactive mindset.
• Curiosity about how technology and AI can improve the employee learning experience.

Responsibilities

• Coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.
• Use AI-enabled platforms and digital tools to support daily work and improve efficiency.
• Explore AI use cases like drafting communications, creating content, researching, and reporting.
• Learn new digital tools and share tips with the L&D team.
• Track participation, completion, learner feedback, engagement, and other metrics.
• Create and maintain reports, dashboards, and recurring updates.
• Identify trends and opportunities for improvement in data.
• Translate learning data into actionable takeaways for decision making.
• Look for opportunities to simplify and standardize L&D processes.
• Maintain trackers, templates, workflows, and team resources.

Skills

Organizational skills

Tech-savvy

Data/spreadsheet basics

Written & verbal communication

Multitasking

Collaborative mindset

Curiosity about AI

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Teams

Job description

Matlen Silver seeks a Learning Operations Support Coordinator in New York for a 12-month assignment to help orchestrate learning programs, calendars, materials, and logistics while leveraging AI-enabled tools to improve efficiency.

The ideal candidate is curious, organized, tech-friendly, and eager to learn about learning & development and data-driven improvements. You’ll support data tracking, reporting, and continuous process improvements across the team.