Learning Operations Support Coordinator-Hybrid

Matlen Silver; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) plan

Job summary

Matlen Silver seeks a Learning Operations Support Coordinator in New York for a 12-month assignment to help orchestrate learning programs, calendars, materials, and logistics while leveraging AI-enabled tools to improve efficiency.

The ideal candidate is curious, organized, tech-friendly, and eager to learn about learning & development and data-driven improvements. You’ll support data tracking, reporting, and continuous process improvements across the team.

Qualifications

• Bachelor’s degree or equivalent experience and related coursework preferred.
• Experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort with technology and eagerness to learn new digital and AI-enabled tools.
• Foundational data skills with spreadsheets or reporting.
• Strong written and verbal communication.
• Ability to manage multiple tasks and follow through.
• Collaborative and proactive mindset.
• Curiosity about how technology and AI can improve the employee learning experience.

Responsibilities

• Coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.
• Use AI-enabled platforms and digital tools to support daily work and improve efficiency.
• Explore AI use cases like drafting communications, creating content, researching, and reporting.
• Learn new digital tools and share tips with the L&D team.
• Track participation, completion, learner feedback, engagement, and other metrics.
• Create and maintain reports, dashboards, and recurring updates.
• Identify trends and opportunities for improvement in data.
• Translate learning data into actionable takeaways for decision making.
• Look for opportunities to simplify and standardize L&D processes.
• Maintain trackers, templates, workflows, and team resources.

Skills

Organizational skills

Tech-savvy

Data/spreadsheet basics

Written & verbal communication

Multitasking

Collaborative mindset

Curiosity about AI

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

PowerPoint

Teams

Job description

Job Title:Learning Operations Support Coordinator

Duration: 12 months

Location: New York

Job Summary:

The Learning Operations Support role is an opportunity to build experience in Learning & Development while helping deliver high-quality learning experiences across the organization. This role supports the day-to-day coordination of learningprograms while using technology, data, and AI-enabled tools to help the team work more efficiently.

The ideal candidate is curious, organized, comfortable with technology, and eager to learn. You don’t need to be an expert in Learning & Development or AI—we’re looking for someone who enjoys learning new tools, working with data, solvingproblems, and finding better ways to get things done.

What You’ll Do

Support Learning Operations

• Help coordinate learning programs, experiences, and events from planning through completion.
• Support learning calendars, enrollment, communications, materials, and program logistics.
• Keep learning records, resources, trackers, and program documentation organized and up to date.
• Respond to questions and provide support to learners, facilitators, and team members.
• Help ensure learning programs run smoothly and provide a positive learner experience.

Use AI & Technology

• Use AI-enabled platforms and digital tools to support everyday work and make processes more efficient.
• Explore ways AI can help with activities such as drafting communications, creating content, conducting research, analyzing information, and preparing reports.
• Learn new digital tools and share helpful tips and use cases with the broader L&D team.
• Stay curious about emerging technologies and new ways they can support learning and team productivity.

Work with Data & Insights

• Help track participation, completion, learner feedback, engagement, and other learning metrics.
• Support the creation and maintenance of reports, dashboards, and recurring updates.
• Review data to identify trends, patterns, and opportunities for improvement.
• Help translate learning data into clear takeaways that the team can use to make decisions.

Help Us Continuously Improve

• Look for opportunities to make L&D processes simpler, more consistent, and easier to manage.
• Maintain trackers, templates, workflows, and other team resources.
• Support the testing and implementation of new tools, processes, and ways of working.
• Bring new ideas, curiosity, and a willingness to learn and experiment.

What You Bring

• Bachelor’s degree or equivalent experience; relevant coursework, internships, or project experience in areas such as Human Resources, Learning & Development, business, communications, data/analytics, technology,or a related area is a plus.
• Work or internship experience supporting programs, events, HR, Learning & Development, or operations.
• Strong organizational skills and attention to detail.
• Comfort working with technology and an interest in learning new digital and AI-enabled tools.
• Foundational skills working with data, spreadsheets, or reporting, with an interest in building analytical capabilities.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks, follow through on commitments, and ask questions when needed.
• A collaborative, proactive mindset and willingness to learn.
• Curiosity about how technology, AI, and new ways of working can improve the employee learning experience.

Helpful, But Not Required

• Experience with tools such as Microsoft Excel, PowerPoint, Teams, or similar workplace technology.
• Exposure to AI tools, learning platforms, reporting tools, or automation through coursework, internships, projects, or personal exploration.

About Matlen Silver

Experience Matters. Let your experience be driven by our experience. For more than 40 years, Matlen Silver has delivered solutions for complex talent and technology needs to Fortune 500 companies and industry leaders. Led by hard work, honesty, and a trusted team of experts, we can say that Matlen Silver technology has created a solutions experience and legacy of success that is the difference in the way the world works.

Matlen Silver is an Equal Opportunity Employer and considers all applicants for all positions without regard to race, color, religion, gender, national origin, age, sexual orientation, veteran status, the presence of a non-job-related medical condition or disability, or any other legally protected status.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at email and/or phone at: [e-mail] // 908-393-8600

At The Matlen Silver Group, Inc., W2 employees are eligible for the following benefits:

• Health, vision, and dental insurance (single and family coverage)
• 401(k) plan (employee contributions only)