Program Operations Manager

Atlas Search; New York (NY); Hybrid; USD 130,000 - 185,000; Full time

Job summary

Atlas Search in Manhattan seeks a structured, results-driven manager to oversee its Learning & Development operations and AI education initiative. This hybrid role combines team leadership with process improvement and operational oversight for the firm’s AI education program.

You will supervise training coordinators, drive AI-enabled workflow changes, and report progress to senior leadership, ensuring timely delivery of initiatives and measurable improvements in speed and quality.

Qualifications

• 6+ years in program management, project management, operations, or similar; proven process-improvement in high-volume settings.
• Background in training or learning programs is a plus.
• Strong knowledge of AI tools and concepts; able to coach others to use AI effectively.
• Prior people management experience and ability to build a high-performing team.
• Excellent organizational and planning skills; can take complex projects from concept to completion.
• Polished written and verbal communication; ability to engage senior leaders.

Responsibilities

• Supervise and mentor a group of training coordinators; assign work, set priorities, provide feedback, support career growth.
• Act as operational lead for the AI education program; manage lifecycle of offerings and coordinate event logistics.
• Collaborate to redesign workflows; identify repetitive tasks and rebuild for speed, scale, with automation/AI.
• Lead hands-on integration of AI tools into team processes; drive measurable improvements in speed and quality.
• Manage large initiatives with many stakeholders; flag obstacles early and keep senior leaders informed.

Skills

Program management

Operations management

Team leadership

AI tools knowledge

Communication

Tools

AI tools

Job description

Our client is a FinTech firm in Manhattan, and they are looking for a structured, results-driven manager to oversee operations for its Learning & Development group. The role blends team leadership with process improvement and supports both the broader training function and a dedicated initiative focused on AI education across the firm. Hybrid: 3 days on site.

Responsibilities

• Supervise and mentor a group of training coordinators, assigning work, setting priorities, giving regular feedback, and supporting their career growth
• Act as the operational point person for the firm's AI education program, managing the full lifecycle of its offerings, coordinating event logistics, and making sure stakeholders have what they need
• Work with teammates to rethink current workflows, pinpoint tasks that are repetitive or labor-intensive, and rebuild them to be faster, more scalable, and supported by automation and AI tools
• Lead hands-on integration of AI tools into everyday team processes, turning new technology into measurable improvements in speed and output quality
• Manage large initiatives involving many stakeholders, flagging potential obstacles early, tracking dependencies, and keeping senior leaders informed throughout

Requirements

• 6+ years in program management, project management, operations, or a similar area, with proven success improving processes in demanding, high-volume settings
• Background in training or learning programs a plus
• Strong working knowledge of AI tools and concepts, real enthusiasm for new developments in the space, and experience coaching others to use AI effectively
• Prior people management experience and the ability to build a supportive, high-performing team
• Outstanding organization and planning skills, with a knack for taking complex projects from concept through completion
• Polished written and verbal communication, plus the presence to build strong relationships with senior leadership

The annual base salary range is $130,000 to $185,000, commensurate with experience. Actual compensation offered to the successful candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level, among other things. Details about eligibility for bonus compensation (if applicable) will be finalized at the time of offer.