Learning & Onboarding Programs Lead

Xiente; Philadelphia (Philadelphia County); On-site; USD 65,000 - 90,000; Full time

Job summary

Xiente is seeking a Processes & Learning Specialist to enhance HR processes, coordinate onboarding, and implement learning and development programs across the organization. You will map and standardize workflows, maintain SOPs and training resources, and partner with leaders to drive improvements in efficiency and employee experience.

Responsibilities include delivering onboarding training, maintaining training records, creating content, and preparing HR reports for leadership in support of a

Qualifications

• Bachelor's degree in HR, business, organizational development, education, psychology, or related field.
• Minimum of five (5) years of experience in HR, Learning & Development, HR Operations, organizational development, process improvement, or related area.
• Experience coordinating training, employee development, HR programs, onboarding, or process improvement initiatives.
• Experience facilitating presentations, orientations, workshops, or employee training sessions.
• Experience developing or maintaining SOPs, workflows, process documentation, or job aids preferred.
• Strong organizational, project coordination, analytical, and problem-solving abilities.
• Excellent written and verbal communication and interpersonal skills.
• Proficiency with Microsoft Office or Google Workspace.
• Experience with HRIS, LMS, or other HR technology is preferred.
• Ability to work independently, manage multiple priorities, maintain confidentiality, and meet deadlines.
• Experience working in a nonprofit or mission-driven organization is preferred.

Responsibilities

• Map, document, standardize, and improve organizational processes.
• Maintain a centralized repository of processes, procedures, SOPs, workflows, and related resources.
• Partner with department leaders to review processes and implement approved improvements.
• Develop and standardize SOPs, checklists, workflows, and job aids.
• Coordinate onboarding training for new employees, including organizational orientation and HR policies.
• Coordinate and improve the new employee onboarding process end-to-end.
• Conduct onboarding follow-up activities to identify training needs and gaps.
• Coordinate learning and development programs and calendars.
• Support training needs assessments and translate needs into learning solutions.
• Develop, update, and organize training materials and resources.
• Maintain employee training records and monitor completion.
• Follow up on incomplete trainings and ensure compliance.
• Prepare HR reports, dashboards, and process documentation for leadership.
• Coordinate organizational activities related to HR initiatives.
• Comply with organizational rules and policies.
• Perform other duties assigned by the VP of People and Culture.

Skills

Organizational skills

Project coordination

Communication

Education

Bachelor's degree in HR, Business Administration, Organizational Development, Education, Psychology, or related field

Tools

HRIS/LMS

MS Office / Google Workspace

Job description

Xiente is seeking a Processes & Learning Specialist to enhance HR processes, coordinate onboarding, and implement learning and development programs across the organization. You will map and standardize workflows, maintain SOPs and training resources, and partner with leaders to drive improvements in efficiency and employee experience.

Responsibilities include delivering onboarding training, maintaining training records, creating content, and preparing HR reports for leadership in support of a