Learning & Development Lead: Onboarding & Trainer Excellence

Auctane

Austin (TX)

Hybrid

USD 70,000 - 100,000

Full time

6 days ago

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Benefits offered by this job

Hybrid in Austin: Tue–Thu in office

Flex Time Off

12 US holidays

401k matching

Annual merit reviews

Office in central Austin

Weekly catered lunches

Health, dental, vision options

Gym discounts

Education reimbursement

Employee Referral Program

Inclusive work environment

Job summary

Auctane, a leader in ShipStation Global CX, is seeking a Learning & Development Specialist to design, deliver, and optimize onboarding and ongoing training. This role drives graduation targets, CSAT, and eNPS while partnering with Support and Ops to ensure scalable learning across locations.

You will own the onboarding lifecycle, develop trainers, and leverage Docebo LMS, Docebo/video tools, and AI-powered approaches to enhance learning effectiveness in a hybrid Austin, TX environment with

Qualifications

2-3 years of experience in a customer-facing role.
1-2 years of experience in a SaaS organization.
3-5 years in L&D, enablement, or support operations.
Experience with data reporting, LMS, and content design and video editing tools.
Proven ability to align training programs to performance metrics.

Responsibilities

Own onboarding program lifecycle and design onboarding journeys based on performance data.
Maintain up-to-date knowledge base and adaptive learning content; create/edit training videos; leverage LMS/AI tools to enhance impact.
Lead Train-the-Trainer certification and conduct trainer coaching and QA.
Monitor new hire metrics during 8-week training and report on graduation rates and CSAT trends.
Conduct bi-weekly syncs with Support and Ops to review training progress and impact reviews.
Build 90-day upskilling roadmaps and create moment-of-need knowledge tools.
Launch programs recognizing trainer and trainee excellence and integrate brand culture in onboarding.