Learning Experience Designer & Field Trainer

Biscuitville Fresh Southern; Greensboro (NC); Sur place; USD 65 000 - 90 000; Plein temps

Résumé du poste

Biscuitville Fresh Southern is seeking a Learning Experience Designer and Trainer (LEDT), an individual contributor who serves as the subject matter expert for Biscuitville’s training programs, systems, and operational standards across Biscuitville’s restaurants.

This role drives field-based learning, content development, and certification of training managers to ensure brand consistency and superior performance.

Qualifications

• Minimum of 1 year of adult education and/or training facilitation experience.
• Ability to teach, coach and mentor at all levels of the organization.
• Strong cross-functional relationship-building skills.
• Proficient in MS Office (PowerPoint, Excel, Word).
• Excellent writing skills; able to write training materials quickly and effectively.
• Must have active and valid authorization to work in the U.S.A.
• Must have a valid driver’s license and proof of insurance.
• Must have a reliable vehicle and be willing to travel long distances across multiple states, 12–21-day time frames.

Responsabilités

• Build and sustain strong, trust-based working relationships with Operations, Restaurant Excellence, Area Directors, Operators, and field leadership.
• Coach and support managers, trainers, and team members through hands‑on, in-restaurant training while reinforcing learning through job aids, reference materials, and LMS‑based content.
• Serve as a trusted advisor to field leadership on training readiness, certification and recertification decisions, and development priorities based on observed performance and training data.
• Facilitate regional and field‑based training workshops using adult learning principles and well‑designed instructional materials to strengthen leadership capability and technical execution.
• Mentor facilitators supporting New Unit Growth (NUG) training, ensuring instructional materials, facilitator guides, and learner resources are accurate, current, and aligned with learning objectives.
• Reinforce Biscuitville’s values, brand standards, and service expectations by modeling behaviors and embedding them into training content and learning experiences.

Connaissances

Adult education

Training facilitation

Cross-functional relationships

MS Office

Strong writing skills

Travel readiness

Driver's license

Reliable vehicle

Formation

Bachelor's degree

Description du poste

Biscuitville Fresh Southern is seeking a Learning Experience Designer and Trainer (LEDT), an individual contributor who serves as the subject matter expert for Biscuitville’s training programs, systems, and operational standards across Biscuitville’s restaurants.

This role drives field-based learning, content development, and certification of training managers to ensure brand consistency and superior performance.