Learning & Development Specialist - Onsite & Virtual Training

Abertis Mobility Services; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Emovis, the competence center for Abertis, is expanding its USA footprint and seeks a Training Specialist to lead onboarding and ongoing development for a customer service call center and on-site teams in Atlanta. The role emphasizes facilitation of learning materials, both virtually and in person, with an inclusion mindset and a focus on feedback-driven learning.

You will deliver training and coaching, develop assessments, maintain LMS reporting, and stay current with client products.

Qualifications

• Five years of facilitation experience in a classroom or live setting.
• Experience delivering workplace and customer service training.
• Ability to apply adult learning principles to training design and delivery.
• Excellent verbal and written communication skills.
• Experience with LMS and reporting.

Responsibilities

• Provide training and coaching to new and existing employees on-site and remotely.
• Facilitate group activities and discussions with participants.
• Develop and administer knowledge assessments.
• Maintain reporting on training progress and effectiveness.
• Stay informed of client products and training updates.

Skills

Facilitation

Call center training

Workplace training

Adult learning

Communication

Customer service training

Training methods

LMS

Stakeholder engagement

Professionalism

On-site / remote training

Education

Bachelor's degree

Tools

LMS platforms

Job description

Emovis, the competence center for Abertis, is expanding its USA footprint and seeks a Training Specialist to lead onboarding and ongoing development for a customer service call center and on-site teams in Atlanta. The role emphasizes facilitation of learning materials, both virtually and in person, with an inclusion mindset and a focus on feedback-driven learning.

You will deliver training and coaching, develop assessments, maintain LMS reporting, and stay current with client products.