Remote Customer Training Manager — Bilingual (English/Spanish)

Eolas Inc.; Orlando (FL); Remote; USD 65,000 - 80,000; Full time

Job summary

Eolas is seeking a Customer Training Manager to own and scale customer education for our risk management platform. This remote role requires you to be located in Florida or Georgia and to deliver training in English and Spanish, guiding customers through 101 and 201 programs for Assess and Protect.

You will design scalable training processes, create articles and videos, and partner with onboarding to ensure timely implementations across multiple properties.

Qualifications

• 5+ years of relevant experience in customer training, education, customer success, or a related customer-facing role.
• Ability to deliver training in English and Spanish, with strong oral and written communication.
• Experience delivering training programs (101/201) and coordinating with onboarding teams.

Responsibilities

• Develop and deliver engaging training programs for Assess and Protect.
• Lead live virtual training sessions, workshops, and individualized instruction.
• Coordinate training with customer onboarding for launches and readiness.
• Build scalable learning experiences and self-serve resources.

Skills

English language

Spanish language

Tools

Intercom

Vimeo

Keynote

SharePoint

Confluence

Excel

Job description

Eolas is seeking a Customer Training Manager to own and scale customer education for our risk management platform. This remote role requires you to be located in Florida or Georgia and to deliver training in English and Spanish, guiding customers through 101 and 201 programs for Assess and Protect.

You will design scalable training processes, create articles and videos, and partner with onboarding to ensure timely implementations across multiple properties.