Training Specialist - Atlanta

Abertis Mobility Services; Atlanta (GA); On-site; USD 65,000 - 85,000; Full time

Job summary

Emovis, the competence center for Abertis, is expanding its USA footprint and seeks a Training Specialist to lead onboarding and ongoing development for a customer service call center and on-site teams in Atlanta. The role emphasizes facilitation of learning materials, both virtually and in person, with an inclusion mindset and a focus on feedback-driven learning.

You will deliver training and coaching, develop assessments, maintain LMS reporting, and stay current with client products.

Qualifications

• Five years of facilitation experience in a classroom or live setting.
• Experience delivering workplace and customer service training.
• Ability to apply adult learning principles to training design and delivery.
• Excellent verbal and written communication skills.
• Experience with LMS and reporting.

Responsibilities

• Provide training and coaching to new and existing employees on-site and remotely.
• Facilitate group activities and discussions with participants.
• Develop and administer knowledge assessments.
• Maintain reporting on training progress and effectiveness.
• Stay informed of client products and training updates.

Skills

Facilitation

Call center training

Workplace training

Adult learning

Communication

Customer service training

Training methods

LMS

Stakeholder engagement

Professionalism

On-site / remote training

Education

Bachelor's degree

Tools

LMS platforms

Job description

About Emovis

At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.

About Emovis

At Emovis, we offer state-of-the-art toll-based mobility solutions and associated services for urban and interurban environments. As the competence center for Abertis, a worldwide leading concessionaire managing 5000 miles of high-capacity, high-quality motorways, we look to bring the quality and efficiency Abertis demands to public sector transportation agencies. With over 40 years of experience and over 700 employees in 10 countries, we are trusted partners to Authorities and Tolling agencies worldwide.

Our vision at Emovis is to partner with transport leaders worldwide to accelerate their business toward seamless, sustainable, and inclusive mobility. We are expanding our footprint in the USA. As a result, we operate call centers, walk-in centers, and welcome centers throughout the United States.

The Training specialist is an individual contributor role that reports to the Training Manager with highlighted facilitation skills both virtually and in-person. Responsible for facilitation of learning materials identified in the organization's learning strategy. The role will emphasize facilitation relevant to new hire training for technical and soft skills for remote and on-site employees in a customer service call center, leadership training, coaching development training and other operational learning needs. We are looking for a creative, people-centered, strategic training professional with an inclusion mindset and an interest in developing a feedback culture.

This is a full-time onsite position.

Responsibilities

• Provide training and/or coaching to new and existing employees both on-site and remotely.
• Facilitate group activities and discussions with participants.
• Develops and administers knowledge assessment testing.
• Assist with QA monitoring, feedback, and coaching.
• Maintain up-to-date reporting on training progress, effectiveness, and improvements for both learners and curriculum.
• Stay informed of current client products and services and identify updates needed to existing training or needs for new training.
• Interact with partners, ensuring they understand the training environment, successes, and opportunities for development.
• May perform other duties as assigned.

Educational Requirements

Bachelor's degree or commensurate experience

required.

Experience Requirements

• Minimum of 5 years of facilitation experience in a class setting.
• Minimum of 3 years of experience in a call center environment preferred.
• Experience providing workplace training both in-person and virtually.
• Experience with adult learning principles and the ability to implement these principles into facilitating training.
• Demonstrated experience as an effective verbal and written communicator.
• Experience in customer service training and coaching/mentoring.
• Experience with existing and emerging training methods and tools.
• Experience with Learning management Systems (LMS) and LMS reporting.
• Ability to build rapport and interact with peers, leadership, and front-line staff.
• Ability to present a professional image.

Travel

• No travel required.