Learning & Development Performance Coach

BankWest - South Dakota; Pierre (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

BankWest - South Dakota in Pierre, SD is seeking a Learning & Development Facilitator to design and deliver training that aligns with the bank's evolving workforce needs. This full-time role focuses on creating engaging learning solutions and serving as a performance consultant.

You will partner with multiple levels of the organization to assess training gaps, develop modules, facilitate sessions, and keep SOPs current for core banking systems, while staying current with adult learning trends.

Qualifications

• A Bachelor's Degree in a related field.
• Applicable experience and/or related certifications may be considered in lieu of degree.
• 2 years' experience in related field.

Responsibilities

• Acts as a Performance Consultant to identify training needs through establishing relationships and collaborating with resources across the company. Develops training to foster client independence and enhance professional career development.
• Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes to inspire and keep the audience engaged.
• Develops and continually evaluates assessments of training discipline for the organization to proactively educate and ensure training in all areas is consistent and streamlined.
• Identify and provide training/technical resources for team members raising the bar in knowledge expertise in their area of responsibility.
• Provides user training, support and assistance on technology systems. Includes troubleshooting with users, supporting new technology implementation, release or functionality changes, and daily problem solving.
• Reviews and assists in the development of "standard operating procedures" (SOPs) related to the use of bank core systems.
• Stay up to date on the latest adult learning trends.

Skills

Mentoring

Coaching

Written communication

Banking knowledge

Customer service

Education

Bachelor's degree in related field

Experience or certifications may substitute for degree

Job description

BankWest - South Dakota in Pierre, SD is seeking a Learning & Development Facilitator to design and deliver training that aligns with the bank's evolving workforce needs. This full-time role focuses on creating engaging learning solutions and serving as a performance consultant.

You will partner with multiple levels of the organization to assess training gaps, develop modules, facilitate sessions, and keep SOPs current for core banking systems, while staying current with adult learning trends.