Learning & Development Facilitator

BankWest; Pierre (SD); On-site; USD 55,000 - 75,000; Full time

Job summary

BankWest in Pierre, SD is seeking a Learning & Development Facilitator to design and deliver training solutions that improve workforce capability.

You will act as a Performance Consultant, partnering across the organization to identify needs, develop engaging training, and assess learning outcomes.

The role requires a Bachelor's degree, 2 years’ related experience, mentoring ability and strong writing skills, with knowledge of banking terminology.

Qualifications

• Bachelor's degree in a related field.
• 2 years' experience in related field.
• Experience in training and education.
• Ability to mentor and coach.
• Exceptional writing, grammar and usage skills.
• Knowledge of banking terminology and BankWest products/services.

Responsibilities

• Acts as a Performance Consultant to identify training needs and develop training to foster client independence and career development.
• Deliver engaging training, maintain energy and professionalism during classes.
• Develop and evaluate assessments to ensure consistency of training across the organization.
• Provide training resources and support for team members to raise knowledge levels.
• Support user training on technology systems and assist with new tech implementations.
• Assist in developing SOPs for core banking systems and stay current on adult learning trends.
• Collaborate with departmental teams on projects and participate in committees.

Skills

Mentoring and coaching

Strong writing skills

Interpersonal communication

Banking knowledge

Cross-functional collaboration

Education

Bachelor's degree in related field

Job description

Scope of Job:

The Learning & Development Facilitator is tasked with creating and facilitating robust training solutions to meet the ever-changing needs of the organization's workforce. This position will act as a Performance Consultant, interfacing with multiple levels of the company to determine Learning & Development needs. Overall, the Learning & Development Facilitator role is a key contributor who combines a successful and in-depth learning and talent development background with demonstrated strengths in course facilitation.

Primary Duties:

Acts as a Performance Consultant to identify training needs through establishing relationships and collaborating with resources across the company. Develops training to foster client independence and enhance professional career development.

Maintain a high level of energy, enthusiasm, and professionalism when facilitating classes to inspire and keep the audience engaged.

Develops and continually evaluates assessments of training discipline for the organization to proactively educate and ensure training in all areas is consistent and streamlined.

Identify and provide training/technical resources for team members raising the bar in knowledge expertise in their area of responsibility.

Provides user training, support and assistance on technology systems. Includes troubleshooting with users, supporting new technology implementation, release or functionality changes, and daily problem solving.

Reviews and assists in the development of "standard operating procedures" (SOPs) related to the use of bank core systems.

Stay up to date on the latest adult learning trends.

Secondary Duties:

Work as a team with departmental counterparts on planning and implementing assigned projects and products.

Participate on various committees and project teams as deemed appropriate by management.

Attend and actively participate in training offered.

Adhere to all applicable Policies and Procedures of the BankWest organization.

Community involvement is strongly encouraged.

Other duties as assigned.

Requirements

Education:

A Bachelor's Degree in a related field.

Applicable experience and/or related certifications may be considered in lieu of degree.

Experience:

2 years' experience in related field.

Experience in training and education.

Knowledge and Special Skills:

Ability to provide mentoring and coaching.

Exceptional writing, grammar and usage skills.

Knowledge in cross functional areas of Banking.

Ability to work dependently and/or independently, under pressure, meet deadlines, and adjust work schedules as needed to complete job responsibilities.

Ability to organize and handle multiple responsibilities while delivering quality external and/or internal Customer Service.

Strong interpersonal skills to ensure effective communication with external and/or internal customers.

Knowledge or ability to learn regulatory requirements pertinent to performance of specified duties in job description.

Knowledge of banking terminology and procedures.

Knowledge of BankWest products and services.

Ability to skillfully use a variety of application software, learn computer programs, and comprehend the program output.

Adhere to Federal Privacy Standards in addition to following BankWest requirements for electronic communication and Social Engineering standards.

BankWest is a "Sales Organization" and all employees are expected to participate directly or indirectly with increasing BankWest's presence in their markets as appropriate.