Learning & Development Ops Manager – Hybrid

Apellis Pharmaceuticals; United States; Hybrid; USD 147,000 - 197,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Paid time off

Disability insurance

Life insurance

Job summary

Apellis Pharmaceuticals is seeking a Sr. Manager, Commercial Learning & Development – Operations to lead the infrastructure, processes, and standards that enable the Commercial Learning & Development function to operate with efficiency, compliance, and scalability.

This role will serve as the operational backbone of the team, ensuring consistent execution across the Biogen franchise portfolio. The role requires exceptional organizational and systems expertise, strong project management skills,

Qualifications

• 7+ years of experience in project management, training operations, or commercial excellence within Life Sciences.
• Experience implementing and governing learning systems, tools, and processes in a commercial organization.
• Proven success establishing infrastructure and standards that scale within a growing biotech or specialty pharma company.

Responsibilities

• Own the operations and governance model for Commercial Learning & Development, establishing standards, processes, and documentation that drive consistency and accountability.
• Create, optimize, and maintain standard training class schedules, including Integrity Selling class schedules, coordinating facilitators, participants, and logistics across therapeutic areas.
• Support the structure and stand-up of the new learning management system (LMS), and manage and continuously improve systems and tools (e.g., LMS, Veeva, certification tracking) to ensure compliance, efficiency, and accuracy.
• Standardize training surveys and lead reporting and analytics (survey aggregation, metrics, dashboards) to monitor performance and inform business decisions.
• Develop and oversee the Commercial Learning & Development calendars, scheduling, and project trackers, ensuring alignment and transparency across stakeholders and cross-functional partners.
• Support Training Managers with scheduling, calendar invitations, and territory and field organization activities to enable efficient, well-coordinated training delivery.
• Provide hands-on support for training initiatives as needed, stepping in on delivery and execution to maintain continuity and quality.
• Serve as the liaison between administrative support and cross-functional teams, ensuring clear communication, timely handoffs, and coordinated execution.
• Standardize communications and templates to improve stakeholder engagement and efficiency.
• Provide operational leadership for onboarding, vendor management, and meeting coordination, ensuring a professional and seamless learner experience.
• Partner with cross-functional stakeholders to implement future-forward solutions (intranet, governance policies, advanced analytics) that enable scalability as the organization grows.
• Serve as a strategic thought partner to the Director, Global Commercial Learning & Development, on process improvement and infrastructure, ensuring operational discipline and freeing leadership capacity for strategic initiatives.

Skills

Project management

LMS knowledge

Attention to detail

Cross-functional collaboration

Strategic thinking

Adaptability

MS Office

Education

Bachelor’s degree

Advanced degree preferred

Tools

Smartsheet

Asana

Monday.com

Job description

Apellis Pharmaceuticals is seeking a Sr. Manager, Commercial Learning & Development – Operations to lead the infrastructure, processes, and standards that enable the Commercial Learning & Development function to operate with efficiency, compliance, and scalability.

This role will serve as the operational backbone of the team, ensuring consistent execution across the Biogen franchise portfolio. The role requires exceptional organizational and systems expertise, strong project management skills,