Remote Associate Director, Field Skills & Commercial Learning

Biogen, Inc.; United States; Remote; USD 171,000 - 236,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Fitness reimbursement

Disability insurance

Paid vacation

Year-end shutdown time off

Company holidays

Parental leave

401(k) match

Employee stock purchase plan

Tuition reimbursement

Job summary

Biogen is seeking an experienced Associate Director, Commercial Learning – Field Skills, to own the customer engagement skills across North America’s field teams. The role defines required competencies, builds scalable onboarding-to-advanced pathways, and delivers programs across live, virtual, and blended formats with a strong emphasis on measurable impact.

The candidate will partner with Commercial Leadership, Patient Services, and field leaders to drive capability-building, coach across

Qualifications

• 8+ years of professional experience in the pharmaceutical or biotech industry, including 5+ years in field sales and 3+ years in Commercial Learning.
• Experience building a program, capability, or function from the ground up within a new or evolving organization.
• Experience developing selling or customer engagement capability across multiple brands.
• Experience supporting product launches in Neuroscience, Rare Disease, or specialty care brands.
• Experience in reimbursement, key account, or buy-and-bill environments is a plus.
• Deep expertise in pharma/biotech commercialization, customer engagement, adult learning principles, and program design.
• Strong field sales experience with credibility among field teams and leaders.
• Strategic, enterprise-focused mindset with ability to build scalable cross-portfolio solutions.
• Proven ability to influence and lead across functions without direct authority.
• Executive presence with senior commercial leaders.
• Proactive problem solver who can operate independently.
• Experience measuring learning effectiveness and using data to inform priorities.
• Strong communication, collaboration, and vendor management in complex matrices.
• Passion for advancing field team capabilities to improve customer impact.
• Demonstrated integrity and compliance with applicable regulations.

Responsibilities

• Lead the short- and long-term learning strategy for North America customer-facing teams, aligned with priorities.
• Define core selling and customer engagement competencies by role and tenure.
• Build scalable development pathways from onboarding through advanced proficiency.
• Design and deliver learning programs across live, virtual, and blended formats.
• Establish and maintain a consistent customer engagement framework across brands.
• Partner with training to embed capabilities into brand learning.
• Collaborate with Field Leadership Development and Account Management for integrated coaching.
• Serve as trusted advisor to Commercial, Patient Services, and field leaders.
• Measure learning effectiveness and connect capability development to performance results.
• Evaluate and implement AI-enabled coaching and other learning technologies.
• Manage external partners, vendors, budgets, and governance.
• Engage with field teams to identify skill gaps and targeted interventions.
• Ensure learning aligns with Biogen values and SOPs.
• Travel up to 30% domestically.

Job description

Biogen is seeking an experienced Associate Director, Commercial Learning – Field Skills, to own the customer engagement skills across North America’s field teams. The role defines required competencies, builds scalable onboarding-to-advanced pathways, and delivers programs across live, virtual, and blended formats with a strong emphasis on measurable impact.

The candidate will partner with Commercial Leadership, Patient Services, and field leaders to drive capability-building, coach across