Learning Coordinator: Member Engagement & Training

Abound Credit Union; Radcliff (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Health Insurance

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

401(k) Matching

Tuition Reimbursement

HSA/FSA

Job summary

Abound Credit Union is seeking a Learning Coordinator for the Member Engagement Center to design, maintain, coordinate, and implement training programs for departments, new hires, and existing staff. The role involves creating engaging training content, coordinating sessions, and supporting a learning-driven culture within the team.

The position requires an associate’s degree or equivalent experience, with travel to branches for training and a focus on improving processes, materials, and

Qualifications

• Associate’s degree or some college, or progress towards completion, or equivalent work experience.
• Basic understanding of loan, teller, member service operations/procedures, and call center initiatives and expectations.
• Experience with learning and development training concepts to enhance learning experiences.
• Familiarity with PowerPoint or other presentation software.

Responsibilities

• Conduct training on processes, systems, SOPs, regulations, products and services; travel to branches and departments for training as needed.
• Improve processes and create efficient training materials and guides for the Member Engagement Center.
• Develop, maintain, and implement training programs for new staff and existing teammates with on-the-job and online training components.
• Prepare training correspondence, manuals, spreadsheets, and communications using a broad range of computer applications.
• Participate in department calendar rotations for Squad Sessions and other deliverables as needed.
• Create surveys and evaluations to gauge feedback and improve training updates and materials.

Skills

Training delivery

Process improvement

Documentation

Education

Associate’s degree or some college

Tools

PowerPoint

Job description

Abound Credit Union is seeking a Learning Coordinator for the Member Engagement Center to design, maintain, coordinate, and implement training programs for departments, new hires, and existing staff. The role involves creating engaging training content, coordinating sessions, and supporting a learning-driven culture within the team.

The position requires an associate’s degree or equivalent experience, with travel to branches for training and a focus on improving processes, materials, and