Learning Coordinator, Member Engagement Center

Fort Knox Federal Credit Union; Radcliff (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Life insurance

Short-term disability

Long-term disability

401(k) with match

Tuition reimbursement

HSA

Job summary

Abound Credit Union is seeking a Learning Coordinator to design and manage training programs across departments, new hires, and existing staff, ensuring alignment with regulatory requirements and service standards.

You will develop, deliver, and evaluate training materials, coordinate sessions across branches, track learning outcomes, and continuously improve processes to foster member-focused excellence and financial wellness.

Qualifications

• Associate’s degree or college coursework completed or in progress with related work experience.
• Basic understanding of loan, teller, member service operations and call center expectations.
• Familiarity with learning and development concepts to enhance training.
• Experience with using PowerPoint or similar presentation software.

Responsibilities

• Design, maintain and implement training programs for multiple departments.
• Coordinate training sessions, materials, and communications for staff.
• Travel may be required to branches for training delivery.
• Develop surveys and evaluations to gauge training effectiveness.
• Update training content based on feedback and regulatory changes.
• Support onboarding and ongoing staff development initiatives.

Skills

Enthusiasm for training

Customer service operations knowledge

Call center knowledge

PowerPoint proficiency

Education

Associate’s degree or college coursework

Tools

Microsoft PowerPoint

Job description

Career Opportunities with Abound Credit Union

A great place to work.

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Learning Coordinator, Member Engagement Center

Learning Coordinator, Member Engagement Center

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you!

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring a friendly, enthusiastic, and just overall awesome personality to play a key role in designing, maintaining, coordinating and implementing the training programs for Abound Credit Union departments, newly hired staff, and existing staff.

What You’ll Do:

• Conduct appropriate and as-needed training on processes, systems, SOPs, regulations, products and services and other topics. Travel may be required to branches and departments for individual or group training.
• Enthusiastically seek to improve processes, create efficiency in support and material guides, educational content, and all other learning opportunities for the Member Engagement Center.
• Develop, maintain, and implement training programs for newly hired credit union teammates that incorporate branch and department on the job experiences and online training and testing.
• Prepare training correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications.
• Contributes to the department calendar rotation for Squad Sessions in delivery, reporting, updating and other Squad deliverables as needed.
• Create and develop training surveys and evaluations to gauge feedback; conveying results objectively to manager, and applying feedback to existing training strategies to improve, adjust, and launch successful training updates and material.

Full job description will be provided if you are selected for an interview.

What We Need:

• Associate’s degree, or some college, from an accredited college/university or progress towards completion, or equivalent work experience.
• Basic understanding and experience with loan, teller, member service operations/procedures, and call center initiatives and expectations.
• Basic understanding, knowledge, and/or experience with Abound Credit Union processes, procedures, and systems.
• Basic understanding, experience, and/or knowledge of learning and professional development training concepts to enhance learning experiences.
• Basic understanding or experience with using PowerPoint or other presentation software.
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts