Learning Architect for Member Engagement

Fort Knox Federal Credit Union; Radcliff (KY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Pension

Health insurance

Dental insurance

Vision insurance

Paid time off

Paid holidays

Life insurance

Short-term disability

Long-term disability

401(k) with match

Tuition reimbursement

HSA

Job summary

Abound Credit Union is seeking a Learning Coordinator to design and manage training programs across departments, new hires, and existing staff, ensuring alignment with regulatory requirements and service standards.

You will develop, deliver, and evaluate training materials, coordinate sessions across branches, track learning outcomes, and continuously improve processes to foster member-focused excellence and financial wellness.

Qualifications

• Associate’s degree or college coursework completed or in progress with related work experience.
• Basic understanding of loan, teller, member service operations and call center expectations.
• Familiarity with learning and development concepts to enhance training.
• Experience with using PowerPoint or similar presentation software.

Responsibilities

• Design, maintain and implement training programs for multiple departments.
• Coordinate training sessions, materials, and communications for staff.
• Travel may be required to branches for training delivery.
• Develop surveys and evaluations to gauge training effectiveness.
• Update training content based on feedback and regulatory changes.
• Support onboarding and ongoing staff development initiatives.

Skills

Enthusiasm for training

Customer service operations knowledge

Call center knowledge

PowerPoint proficiency

Education

Associate’s degree or college coursework

Tools

Microsoft PowerPoint

Job description

Abound Credit Union is seeking a Learning Coordinator to design and manage training programs across departments, new hires, and existing staff, ensuring alignment with regulatory requirements and service standards.

You will develop, deliver, and evaluate training materials, coordinate sessions across branches, track learning outcomes, and continuously improve processes to foster member-focused excellence and financial wellness.