Learning Coordinator, Member Engagement Center

Abound Credit Union; Radcliff (KY); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Health Insurance

Paid Time Off

Paid Holidays

Life Insurance

Disability Insurance

401(k) Matching

Tuition Reimbursement

HSA/FSA

Job summary

Abound Credit Union is seeking a Learning Coordinator for the Member Engagement Center to design, maintain, coordinate, and implement training programs for departments, new hires, and existing staff. The role involves creating engaging training content, coordinating sessions, and supporting a learning-driven culture within the team.

The position requires an associate’s degree or equivalent experience, with travel to branches for training and a focus on improving processes, materials, and

Qualifications

• Associate’s degree or some college, or progress towards completion, or equivalent work experience.
• Basic understanding of loan, teller, member service operations/procedures, and call center initiatives and expectations.
• Experience with learning and development training concepts to enhance learning experiences.
• Familiarity with PowerPoint or other presentation software.

Responsibilities

• Conduct training on processes, systems, SOPs, regulations, products and services; travel to branches and departments for training as needed.
• Improve processes and create efficient training materials and guides for the Member Engagement Center.
• Develop, maintain, and implement training programs for new staff and existing teammates with on-the-job and online training components.
• Prepare training correspondence, manuals, spreadsheets, and communications using a broad range of computer applications.
• Participate in department calendar rotations for Squad Sessions and other deliverables as needed.
• Create surveys and evaluations to gauge feedback and improve training updates and materials.

Skills

Training delivery

Process improvement

Documentation

Education

Associate’s degree or some college

Tools

PowerPoint

Job description

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Learning Coordinator, Member Engagement Center

Learning Coordinator, Member Engagement Center

Are you ready to join a team that is committed to hardworking Kentuckians?

If so, Abound Credit Union might be the place for you!

We are driven by our selfless dedication to members and community. We create a connected, learning-driven, and fun environment that fuels our passion to inspire financial wellness. We do that by sharing our knowledge, strength, and accessibility to provide market-leading value that makes more possible for our members.

Here at Abound Credit Union, culture is a big deal. We roll up our sleeves each day to make this an awesome place to work. We want to bring great things to our communities, be awesome to each other, ready for whatever comes our way, and are hungry to learn and grow as people and professionals. Our best is built from the inside out.

Abound Credit Union is now hiring a friendly, enthusiastic, and just overall awesome personality to play a key role in designing, maintaining, coordinating and implementing the training programs for Abound Credit Union departments, newly hired staff, and existing staff.

What You’ll Do:

• Conduct appropriate and as-needed training on processes, systems, SOPs, regulations, products and services and other topics. Travel may be required to branches and departments for individual or group training.
• Enthusiastically seek to improve processes, create efficiency in support and material guides, educational content, and all other learning opportunities for the Member Engagement Center.
• Develop, maintain, and implement training programs for newly hired credit union teammates that incorporate branch and department on the job experiences and online training and testing.
• Prepare training correspondence, manuals, spreadsheets, and all other communications utilizing a broad range of computer applications.
• Contributes to the department calendar rotation for Squad Sessions in delivery, reporting, updating and other Squad deliverables as needed.
• Create and develop training surveys and evaluations to gauge feedback; conveying results objectively to manager, and applying feedback to existing training strategies to improve, adjust, and launch successful training updates and material.

Full job description will be provided if you are selected for an interview.

What We Need:

• Associate’s degree, or some college, from an accredited college/university or progress towards completion, or equivalent work experience.
• Basic understanding and experience with loan, teller, member service operations/procedures, and call center initiatives and expectations.
• Basic understanding, knowledge, and/or experience with Abound Credit Union processes, procedures, and systems.
• Basic understanding, experience, and/or knowledge of learning and professional development training concepts to enhance learning experiences.
• Basic understanding or experience with using PowerPoint or other presentation software.
• Pension
• Health, Dental, Vision and Other Insurance Coverage
• Paid Personal Time Off
• Paid Holidays
• Life Insurance
• Short and Long-Term Disability
• 401(k) with matching funds
• Tuition Reimbursement
• HSA, FSA, and Dependent Care Spending Accounts