Library Student Assistant (2) - Roxbury Community College

Roxbury Community College; Boston (MA); On-site; USD 17,000 - 22,000; Part time

Job summary

Roxbury Community College is seeking a Library Student Assistant to provide entry-level customer service, circulation, technology support, and general library operations on campus. You will assist at the circulation desk, help maintain shelves and displays, and gain foundational skills in information services and workplace professionalism.

This position is for the 2026-2027 academic year, requires Federal Work-Study eligibility, and emphasizes reliability, organization, and professional

Qualifications

• Currently enrolled RCC student in good standing and eligible for Federal Work-Study.
• No specific major or prior library employment experience required.
• Strong customer-service and interpersonal skills.
• Detail-oriented, reliable, organized, and able to follow established procedures.
• Working knowledge of computers and common digital devices.
• Ability to communicate professionally with students, faculty, staff, and visitors.
• Willingness to learn Library systems, procedures, resources, and service expectations.

Responsibilities

• Greet library users and provide routine directional information about library spaces and services.
• Shelve, straighten, sort, and organize library materials according to established procedures.
• Assist with basic circulation, printing, scanning, copying, and computer-use questions.
• Prepare displays, handouts, and materials for library programs.
• Maintain routine usage, inventory, or work records as assigned.
• Refer research-intensive, account, policy, or specialized information requests to library staff.

Skills

Customer service

Interpersonal skills

Detail oriented

Organized

Professional communication

Education

Currently enrolled RCC student in good standing

Eligible for Federal Work-Study (FWS)

Tools

MyRCC

Pharos

RCC email systems

Microsoft Word

PowerPoint

Excel

Job description

Roxbury Community College (RCC) is a public institution of higher education offering associate degrees, certificate programs and lifelong learning opportunities to the Greater Boston community. The Department of Education recognized RCC as a Predominantly Black Institution (PBI) and as one of the top 100 community colleges in the country for student outcomes through the Postsecondary Success Recognition Program, making it the only community college in Massachusetts with these designations.

RCC offers 24 associate degree programs, 6 credit-based certificate programs, 13 non-credit professional certification programs, 30+ lifelong learning and fitness classes, and customized incumbent worker training programs. The college hosts hundreds of civic and community events at the Reggie Lewis Track and Athletic Center each year. RCC is committed to providing all learners with the academic and non-academic support required for degree completion and long-term success.

Roxbury Community College is guided by our six core values of Accountability, Equity, Excellence, Honesty, Integrity, and Respect. RCC is also an AA/EO employer and strongly encourages applications from candidates who would enhance the diversity of its staff. Reasonable accommodation may be provided to enable individuals with disabilities to perform essential job functions. The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act requires all institutes of higher education to disclose campus policy statements and crime statistics. Our annual report is available at https://www.rcc.mass.edu/explore/public-safety/index.html .

Job Description:

Department: Library

Position Title:Library Student Assistant

Developmental Focus:Explore & Build

Economic Mobility Pathway:Pathway 6 - Liberal Arts, Communications & Creative Industries

Location:On Campus - Library, Building 3, Room 211

Number of Positions:2

Recommended Hours:Weekday, on-campus coverage based on student academic schedules and Library needs

Maximum Hours:18.5 hours per week

Position Summary

The Library Student Assistant provides entry-level customer service, circulation, technology, and general operational support in the RCC Library. Working under Library staff supervision, students assist RCC students and faculty at the circulation desk, help maintain organized shelves and displays, provide basic technology assistance, and complete other routine library assignments. The role is designed to build foundational skills in customer service, information support, technology, organization, communication, and workplace professionalism.

Greet library users and provide routine directional information about library spaces and services.

Shelve, straighten, sort, and organize library materials according to established procedures.

Assist with basic circulation, printing, scanning, copying, and computer-use questions as authorized.

Prepare displays, handouts, and materials for library programs.

Maintain routine usage, inventory, or work records as assigned.

Refer research-intensive, account, policy, or specialized information requests to library staff.

Currently enrolled at Roxbury Community College for the 2026-2027 academic year.

Have an active Federal Work-Study award and sufficient remaining FWS eligibility before beginning work.

Maintain Satisfactory Academic Progress (SAP) in accordance with institutional and financial-aid requirements.

Complete all required student-employment and payroll documentation before beginning work.

Work only the approved FWS schedule and duties assigned by the designated RCC supervisor.

Requirements:

Required Qualifications

Currently enrolled RCC student in good standing and eligible for Federal Work-Study.

No specific major or prior library employment experience required.

Strong customer-service and interpersonal skills.

Detail-oriented, reliable, organized, and able to follow established procedures.

Working knowledge of computers and common digital devices.

Ability to communicate professionally with students, faculty, staff, and visitors.

Willingness to learn Library systems, procedures, resources, and service expectations.

Preferred Qualifications

Familiarity with PCs, Macs, and mobile devices.

Familiarity with MyRCC, Pharos, and RCC email systems.

Practical experience with Microsoft Word, PowerPoint, and Excel.

Previous customer-service, office, technology-support, or library experience.

Additional Information:

Federal Work-Study Compliance Notes

This FWS assignment is part-time, on-campus student employment and is contingent upon continued Federal Work-Study eligibility and available award funding.

FWS students may perform only the duties identified for the FWS assignment and approved by the supervisor; Learn & Earn responsibilities are not interchangeable with FWS duties.

Students and supervisors are responsible for monitoring scheduled hours so the student does not exceed the approved FWS award or institutional work-hour limits.

Timesheets must accurately reflect hours actually worked and be approved by the designated supervisor through the College's approved timekeeping process.

Student Learning & Professional Development Outcomes

By successfully completing this position, the student should strengthen their ability to:

Provide professional customer service in an academic environment.

Support routine library circulation and information-service functions.

Assist users with basic technology and common College systems.

Organize materials and maintain accurate, orderly workspaces.

Communicate effectively with students, faculty, staff, and visitors.

Recognize when a question or technical issue requires escalation to professional staff.

Demonstrate reliability, attention to detail, teamwork, time management, and workplace professionalism.

Funding & Scheduling Structure

Two Library Student Assistant placements are authorized through Federal Work-Study. In accordance with RCC's student employment structure, FWS students in this role are assigned to on-campus weekday coverage only. Individual schedules will be established around academic commitments and Library operational needs. Students may work no more than 18.5 hours per week.

Supervision & Performance

The Library Student Assistant reports to Ted Intarabumrung or another designated Library supervisor. Students will receive role-specific training, regular supervision, feedback, and professional-development opportunities. Student employees must follow RCC Student Employment and Library policies and procedures.Performance concerns will be addressed through RCC's progressive intervention process.