Learning & Capability Partner — AI-Driven L&D

HomeServe USA Corp.; Winnipauk (CT); On-site; USD 69,000 - 92,000; Full time

Benefits offered by this job

Annual bonus potential: 5%

Job summary

HomeServe USA Corp. is seeking a Learning Partner to act as a strategic learning consultant, shaping learning solutions that align with business goals.

You will assess needs, design engaging content, and guide initiatives across multiple audiences from individual contributors to leaders. The role involves implementing and refining learning programs, leveraging AI-powered tools and LMS capabilities to drive impact and improve employee capabilities.

Qualifications

• Bachelor's degree in Instructional Design, Human Resources, Organizational Development, related field, or equivalent experience.

Responsibilities

• Partner with business leaders and stakeholders to identify learning needs, capability gaps, and development opportunities and recommend appropriate learning solutions.
• Lead the design, development, implementation, and continuous improvement of learning programs, including key initiatives such as Development for All, Aspire, and new manager learning programs.
• Facilitate engaging in-person, virtual, and blended learning experiences for individual contributors, leaders, and specialized audiences.
• Create and maintain learning content, facilitator guides, job aids, e-learning, and other performance support resources using instructional design and adult learning principles.
• Partner with subject matter experts and cross-functional stakeholders to ensure learning content reflects current business practices, policies, procedures, and requirements.
• Manage learning initiatives from planning through implementation, including stakeholder alignment, communications, logistics, delivery, and follow-up.
• Evaluate learning effectiveness through learner feedback, data, and other measures; identify trends and provide recommendations to improve learning outcomes and business impact.
• Support the Learning Management System, including course setup, enrollments, reporting, content maintenance, and learner support.
• Leverage AI-powered tools and emerging learning technologies to enhance content development, learning delivery, learner experience, and efficiency.
• Stay current on learning and development trends and best practices and apply relevant approaches to improve the L&D portfolio.
• Support broader People Team initiatives and perform additional duties as needed.

Skills

Organizational skills

Project management

Written communication

Verbal communication

Analytical thinking

Consulting skills

Education

Bachelor's degree in Instructional Design, HR, or related field

Tools

Camtasia

Captivate

Vyond

Learning Management System

Microsoft Office

Teams

Job description

HomeServe USA Corp. is seeking a Learning Partner to act as a strategic learning consultant, shaping learning solutions that align with business goals.

You will assess needs, design engaging content, and guide initiatives across multiple audiences from individual contributors to leaders. The role involves implementing and refining learning programs, leveraging AI-powered tools and LMS capabilities to drive impact and improve employee capabilities.