Learning Architect: AI-Driven Transformation & Growth

Citizens Bank, N.A.; New York (NY); Hybrid; USD 154,000 - 201,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank seeks a Learning Architect to shape the strategic evolution of learning for the NExT transformation. You will design scalable, hyper-personalized experiences, using data, AI, and emerging technologies to accelerate the evolution of our branch network and frontline teams.

You will partner with HR, Talent, and Analytics to align learning with business goals, drive culture of continuous learning, and influence senior stakeholders on learning strategy.

Qualifications

• Experience designing holistic learning solutions that drive measurable business transformation.
• Experience influencing C-suite and senior stakeholders on learning strategy.
• Experience with data analytics to assess learning impact.
• Experience with AI-enabled learning platforms and learning analytics.
• Strategic thinker with ability to align learning initiatives with business objectives.
• Retail bank environment experience preferred.

Responsibilities

• Develop and execute a future-focused learning strategy aligned with business goals.
• Develop AI-enabled adaptive learning capabilities and integrate neuroscience of learning.
• Leverage data and predictive analytics to measure learning outcomes and business impact.
• Design an interoperable learning ecosystem with LXPs, marketplaces, and AI-driven curation.
• Lead change initiatives, manage partnerships, and align learning with business objectives.
• Collaborate with HR, Talent, and Analytics on workforce planning and skills forecasting.
• Partner with the learning managed service provider to implement the enterprise model.

Skills

Learning design

Change management

Data analytics

AI in learning

Executive influence

LXP platforms

Learning strategy

Stakeholder management

Education

Advanced degree in Adult Learning / HR / OD / Business Admin

Tools

AI-enabled learning platforms

Neuroscience of learning

Job description

Citizens Bank seeks a Learning Architect to shape the strategic evolution of learning for the NExT transformation. You will design scalable, hyper-personalized experiences, using data, AI, and emerging technologies to accelerate the evolution of our branch network and frontline teams.

You will partner with HR, Talent, and Analytics to align learning with business goals, drive culture of continuous learning, and influence senior stakeholders on learning strategy.