Learning Architect: AI-Driven Growth & Transformation (Hybrid)

Citizens Financial; New York (NY); Hybrid; USD 154,000 - 201,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Job summary

Citizens Financial is seeking a Learning Architect to lead the strategic evolution of learning for the NExT transformation, delivering adaptive experiences that align with business priorities and emerging practices. You will leverage data, systems thinking, and AI to design scalable solutions.

You will partner with HR, Talent, Analytics, and external providers to ensure seamless deployment of learning across multiple locations, including in-office and remote work.

Qualifications

• Design holistic learning solutions that drive business transformation.
• Drive organizational change with measurable outcomes in large organizations.
• Leverage data/analytics to assess learning impact.

Responsibilities

• Develop and execute a future-focused learning strategy aligned with business goals.
• Develop AI-enabled adaptive learning capabilities and predict learning needs.
• Measure impact using data and analytics to improve outcomes.
• Design interoperable learning ecosystems with LXPs and AI-driven curation.
• Lead change initiatives and manage stakeholder partnerships.
• Collaborate across HR, Talent, and Analytics to align workforce planning.
• Influence senior leaders on learning strategy and contracts with MSPs.
• Work with the learning vendor to implement the enterprise learning operating model.

Skills

Strategic thinking

Data analytics

AI-enabled learning

Stakeholder management

Learning strategy

Change management

Adult learning theories

Education

Advanced degree in Adult Learning or related field

Tools

LXPs

AI platforms

Job description

Citizens Financial is seeking a Learning Architect to lead the strategic evolution of learning for the NExT transformation, delivering adaptive experiences that align with business priorities and emerging practices. You will leverage data, systems thinking, and AI to design scalable solutions.

You will partner with HR, Talent, Analytics, and external providers to ensure seamless deployment of learning across multiple locations, including in-office and remote work.