Learning Architect - Network Evolution & Xperience Transformation (NExT)

Citizens Bank, N.A.; New York (NY); Hybrid; USD 154,000 - 201,000; Full time

Benefits offered by this job

Medical, dental & vision coverage

Retirement benefits

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank seeks a Learning Architect to shape the strategic evolution of learning for the NExT transformation. You will design scalable, hyper-personalized experiences, using data, AI, and emerging technologies to accelerate the evolution of our branch network and frontline teams.

You will partner with HR, Talent, and Analytics to align learning with business goals, drive culture of continuous learning, and influence senior stakeholders on learning strategy.

Qualifications

• Experience designing holistic learning solutions that drive measurable business transformation.
• Experience influencing C-suite and senior stakeholders on learning strategy.
• Experience with data analytics to assess learning impact.
• Experience with AI-enabled learning platforms and learning analytics.
• Strategic thinker with ability to align learning initiatives with business objectives.
• Retail bank environment experience preferred.

Responsibilities

• Develop and execute a future-focused learning strategy aligned with business goals.
• Develop AI-enabled adaptive learning capabilities and integrate neuroscience of learning.
• Leverage data and predictive analytics to measure learning outcomes and business impact.
• Design an interoperable learning ecosystem with LXPs, marketplaces, and AI-driven curation.
• Lead change initiatives, manage partnerships, and align learning with business objectives.
• Collaborate with HR, Talent, and Analytics on workforce planning and skills forecasting.
• Partner with the learning managed service provider to implement the enterprise model.

Skills

Learning design

Change management

Data analytics

AI in learning

Executive influence

LXP platforms

Learning strategy

Stakeholder management

Education

Advanced degree in Adult Learning / HR / OD / Business Admin

Tools

AI-enabled learning platforms

Neuroscience of learning

Job description

Description

At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank’s branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relationships, deposit growth, and stronger customer outcomes. As a multi-year workforce and capability transformation, NExT’s People & Talent workstream is a critical value lever. We are seeking an experienced senior learning professional to help translate this strategy into practical field execution.

Job Summary

As a Learning Architect, you will help lead and shape the strategic evolution of learning for the NExT transformation, creating adaptive, future-focused strategies aligned to business priorities and informed by emerging learning practices. You will champion skills-based talent development, foster an inclusive and innovative learning culture, and design scalable, hyper-personalized experiences that build the capabilities needed for the future. Leveraging data, systems thinking, and emerging technologies, including generative AI, you will serve as a trusted advisor and strategic partner in designing and implementing learning solutions that accelerate the evolution of our branch network.

Key Responsibilities

• Strategic Leadership: Develop and execute a future-focused learning strategy in alignment with business goals and objectives to drive enterprise capability building and workforce transformation.

• AI & Digital Transformation: Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities.

• Data-Driven Insights: Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact.

• Learning Ecosystem Design: Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences.

• Change & Stakeholder Management: Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives.

• Collaborative Planning: Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization.

• Business Partnering: Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model.

• Relationship Management: Collaborate with the bank’s learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model.

Experience & Qualifications

• Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations.

• Hands on work in driving organizational change and achieving tangible business outcomes – preferably in a retail bank environment.

• Proficiency in leveraging data and analytics to assess learning impact.

• Experience with AI-enabled learning platforms, learning analytics, and digital capability building.

• Strategic thinker that is able to align learning initiatives with business objectives and emerging trends.

• Experience influencing C-suite and senior stakeholders on learning strategy.

• Strong ability to manage key business stakeholders and collaborative across HR functions.

• Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies.

• Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours and Work Schedule:

(4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location: NYC, Johnston, RI or Westwood, MA

Pay Transparency

The salary range for this position is $154,000-$201,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Work Authorization:

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.