Learning Architect - Network Evolution & Xperience Transformation (NExT)

Citizens; New York (NY); Hybrid; USD 154,000 - 201,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision coverage

Retirement benefits

Paid time off and parental leave

Education reimbursement

Wellness programs

Job summary

Citizens seeks a senior Learning Architect to lead the strategic evolution of learning for the NExT transformation. You will create adaptive, future-focused strategies aligned to business priorities, champion skills-based talent development, and design scalable, hyper-personalized experiences that build capabilities for the future.

You will leverage data, AI and emerging technologies to shape learning solutions, partnering with HR, Talent, and Analytics to drive measurable business impact and

Qualifications

• Track record of designing holistic learning solutions within large organizations.
• Experience driving organizational change and measurable business outcomes.
• Proficiency with data analytics to assess learning impact.
• Experience with AI-enabled learning platforms and digital capability building.
• Ability to align learning with business goals and emerging trends.
• Experience influencing C-suite and senior stakeholders on learning strategy.

Responsibilities

• Develop and execute a future-focused learning strategy aligned with business goals.
• Develop AI-enabled adaptive learning capabilities and incorporate neuroscience of learning.
• Leverage data and predictive analytics to measure learning outcomes and impact.
• Design and integrate an interoperable learning ecosystem with LXPs and AI-driven curation.
• Lead change initiatives and manage partnerships to align learning with business objectives.
• Collaborate across HR, Talent, and Analytics to connect learning with workforce planning.

Skills

Strategic learning

Stakeholder management

Data analytics for learning

AI-enabled learning

Adult learning theories

Education

Advanced degree in Adult Learning or Organizational Development

Tools

LXPs

Learning analytics platforms

Job description

About the Opportunity

At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank’s branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relationships, deposit growth, and stronger customer outcomes. As a multi-year workforce and capability transformation, NExT’s People & Talent workstream is a critical value lever. We are seeking an experienced senior learning professional to help translate this strategy into practical field execution.

Description

As a Learning Architect, you will help lead and shape the strategic evolution of learning for the NExT transformation, creating adaptive, future-focused strategies aligned to business priorities and informed by emerging learning practices. You will champion skills-based talent development, foster an inclusive and innovative learning culture, and design scalable, hyper-personalized experiences that build the capabilities needed for the future. Leveraging data, systems thinking, and emerging technologies, including generative AI, you will serve as a trusted advisor and strategic partner in designing and implementing learning solutions that accelerate the evolution of our branch network.

Key Responsibilities

• Strategic Leadership: Develop and execute a future-focused learning strategy in alignment with business goals and objectives to drive enterprise capability building and workforce transformation.
• AI & Digital Transformation: Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities.
• Data-Driven Insights: Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact.
• Learning Ecosystem Design: Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences.
• Change & Stakeholder Management: Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives.
• Collaborative Planning: Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization.
• Business Partnering: Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model.
• Relationship Management: Collaborate with the bank’s learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model.

Experience & Qualifications

• Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations.
• Hands on work in driving organizational change and achieving tangible business outcomes – preferably in a retail bank environment.
• Proficiency in leveraging data and analytics to assess learning impact.
• Experience with AI-enabled learning platforms, learning analytics, and digital capability building.
• Strategic thinker that is able to align learning initiatives with business objectives and emerging trends.
• Experience influencing C-suite and senior stakeholders on learning strategy.
• Strong ability to manage key business stakeholders and collaborative across HR functions.
• Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies.
• Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred.

Hours and Work Schedule: (4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location: NYC, Johnston, RI or Westwood, MA

Pay Transparency

The salary range for this position is $154,000-$201,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Work Authorization

This role is not eligible for new employer sponsored or current H-1 B visa holders. Applicants, including current OPT, L and other visa holders, must be authorized to work in the U.S. without the need for new employer sponsorship for themselves or their spouses now and in the future.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 11/20/2026