Learning Architect - Network Evolution & Xperience Transformation (NExT)

Citizens Financial; New York (NY); Hybrid; USD 154,000 - 201,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Flexible work arrangements

Education reimbursement

Job summary

Citizens Financial is seeking a Learning Architect to lead the strategic evolution of learning for the NExT transformation, delivering adaptive experiences that align with business priorities and emerging practices. You will leverage data, systems thinking, and AI to design scalable solutions.

You will partner with HR, Talent, Analytics, and external providers to ensure seamless deployment of learning across multiple locations, including in-office and remote work.

Qualifications

• Design holistic learning solutions that drive business transformation.
• Drive organizational change with measurable outcomes in large organizations.
• Leverage data/analytics to assess learning impact.

Responsibilities

• Develop and execute a future-focused learning strategy aligned with business goals.
• Develop AI-enabled adaptive learning capabilities and predict learning needs.
• Measure impact using data and analytics to improve outcomes.
• Design interoperable learning ecosystems with LXPs and AI-driven curation.
• Lead change initiatives and manage stakeholder partnerships.
• Collaborate across HR, Talent, and Analytics to align workforce planning.
• Influence senior leaders on learning strategy and contracts with MSPs.
• Work with the learning vendor to implement the enterprise learning operating model.

Skills

Strategic thinking

Data analytics

AI-enabled learning

Stakeholder management

Learning strategy

Change management

Adult learning theories

Education

Advanced degree in Adult Learning or related field

Tools

LXPs

AI platforms

Job description

About the Opportunity

At Citizens, Network Evolution & Xperience Transformation (NExT) is repositioning the Consumer Bank's branch network and frontline teams from a model optimized for efficiency to one built for growth, advice-led relationships, deposit growth, and stronger customer outcomes. As a multi-year workforce and capability transformation, NExT's People & Talent workstream is a critical value lever. We are seeking an experienced senior learning professional to help translate this strategy into practical field execution.

Job Summary

As a Learning Architect, you will help lead and shape the strategic evolution of learning for the NExT transformation, creating adaptive, future-focused strategies aligned to business priorities and informed by emerging learning practices. You will champion skills-based talent development, foster an inclusive and innovative learning culture, and design scalable, hyper-personalized experiences that build the capabilities needed for the future. Leveraging data, systems thinking, and emerging technologies, including generative AI, you will serve as a trusted advisor and strategic partner in designing and implementing learning solutions that accelerate the evolution of our branch network.

Key Responsibilities

• Strategic Leadership : Develop and execute a future-focused learning strategy in alignment with business goals and objectives to d rive enterprise capability building and workforce transformation.
• AI & Digital Transformation : Develop generative AI-enabled adaptive learning capabilities, integrate neuroscience of learning, and anticipate the impact of AI on job roles and organizational learning capabilities.
• Data-Driven Insights : Leverage data and predictive analytics to measure, track, and enhance learning outcomes and business impact.
• Learning Ecosystem Design : Build and integrate an interoperable learning ecosystem, including learning experience platforms (LXPs), talent marketplaces, and AI-driven curation to create technology-enhanced experiences.
• Change & Stakeholder Management : Lead change initiatives, manage partnerships, and foster alignment between learning strategies and measurable business objectives.
• Collaborative Planning : Work across HR, Talent, and Analytics functions to connect learning with workforce planning, future skills forecasting, and resource prioritization.
• Business Partnering: Apply influencing, consulting, and contracting skills to support business leaders in achieving objectives within the learning managed service model.
• Relationship Management : Collaborate with the bank's learning managed service provider to develop effective learning solutions and drive the implementation of the new enterprise learning operating model.

Experience & Qualifications

• Track record of designing holistic learning solutions that drive measurable business transformation within large, complex organizations.
• Hands on work in driving organizational change and achieving tangible business outcomes - preferably in a retail bank environment.
• Proficiency in leveraging data and analytics to assess learning impact.
• Experience with AI-enabled learning platforms, learning analytics, and digital capability building.
• Strategic thinker that is able to align learning initiatives with business objectives and emerging trends.
• Experience influencing C-suite and senior stakeholders on learning strategy.
• Strong ability to manage key business stakeholders and collaborative across HR functions.
• Demonstrated knowledge of adult learning theories, future-of-work methodologies, learning experience design techniques, talent ecosystems, and advanced learning technologies.
• Advanced degree in Adult Learning, Human Resources, Organizational Development, Business Administration, or a related field preferred.

To thrive as a colleague at Citizens, candidates must demonstrate a strong customer-centric mindset, exhibit persistence and resilience in the face of challenges, and embrace continuous learning to adapt and grow in a dynamic environment.

Hours and Work Schedule

Hours and Work Schedule: (4 days in office, 1 day remote)

Hours per Week: 40

Work Schedule: Monday-Friday

Work Location: NYC, Johnston, RI or Westwood, MA

Pay Transparency

The salary range for this position is $154,000-$201,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Work Authorization

This role is not eligible for new employer sponsored or c