Customer Relationship Manager/Administrator

About Learning, Inc.; Wauconda (IL); On-site; USD 20,664 - 27,552; Part time

Job summary

About Learning, Inc. is seeking a Part-Time Customer Service Specialist in Wauconda, Illinois. This role focuses on creating exceptional customer experiences and requires outstanding communication and problem-solving skills. Responsibilities include contacting prospective customers, addressing inquiries, and coordinating order fulfillment. Ideal candidates will have a strong customer service mindset and experience in client relations. Join a mission-driven team dedicated to improving educational outcomes worldwide.

Qualifications

• Excellent communication skills and heart for service.
• Comfortable handling phone calls and email correspondence.
• Ability to manage multiple tasks with accuracy and efficiency.

Responsibilities

• Contact prospective customers and follow up on inquiries.
• Respond promptly to customer questions and troubleshoot concerns.
• Prepare, package, and ship customer orders accurately.

Skills

Outstanding verbal and written communication skills

Strong customer service mindset

Strong problem-solving skills

Education

Experience in customer service or client relations preferred

Tools

Microsoft Office

CRM systems

Shipping platforms

Job description

About Learning, Inc.

About Learning, Inc. is a leader in educational and training solutions dedicated to improving learning outcomes worldwide.

Part-Time Customer Service Specialist

This role is ideal for an articulate, service-oriented professional who creates outstanding customer experiences and represents a globally recognized learning brand with warmth, professionalism, and care.

Key Responsibilities

Customer Outreach & Relationship Support

• Contact prospective customers who have expressed interest in About Learning’s products, certifications, software, and training solutions
• Follow up on inquiries in a timely, professional, and engaging manner
• Build positive relationships that reflect the company’s reputation for excellence and trust

Customer Service & Problem Resolution

• Respond promptly to customer questions regarding products, services, training, and order status
• Troubleshoot concerns and resolve issues with professionalism, empathy, and attention to detail
• Ensure every interaction reflects the highest standards of respect, responsiveness, and service quality
• Prepare, package, and ship customer orders accurately and efficiently to destinations throughout the United States
• Coordinate shipping logistics and maintain organized records of outgoing orders
• Monitor order fulfillment processes to ensure timely delivery and customer satisfaction

Qualifications

We are looking for a professional who brings both excellent communication skills and a heart for service.

Preferred Qualifications

• Outstanding verbal and written communication skills
• Highly articulate, professional, and personable
• Strong customer service mindset with a commitment to excellence
• Ability to manage multiple tasks with accuracy and efficiency
• Comfortable handling phone calls, email correspondence, and shipping logistics
• Strong problem‑solving skills and sound judgment
• Experience in customer service, office support, educational services, or client relations preferred
• Familiarity with Microsoft Office, CRM systems, and shipping platforms is a plus

Who Will Thrive in This Role

• Enjoys serving educators, trainers, and organizational leaders
• Represents a premium brand with professionalism and grace
• Values precision, responsiveness, and meaningful customer relationships
• Works well independently while contributing to a collaborative team culture
• Appreciates being part of a mission‑driven educational company with global impact

About Learning, Inc. (Summary)

Joining our team means becoming part of an organization dedicated to helping individuals and institutions improve the quality of learning worldwide.