Remote Support Specialist – Learner Experience & Triage

AIErudit; Union, Northern (NJ, KY); Hybrid; USD 48,000 - 76,000; Full time

Job summary

AIErudit is seeking a dedicated learner support specialist to provide the first human response to learner inquiries, triage issues, and route them to the appropriate owner. This role requires clear and empathetic written communication and the ability to resolve or hand off issues efficiently.

You will communicate status and next steps in a fast, clear, and kind manner, helping learners stay on track while ensuring requests reach the right person promptly.

Qualifications

• Professional experience in customer or learner support.
• Clear and empathetic written communication skills.
• Ability to triage support requests and follow them through resolution or handoff.

Responsibilities

• Provide the first human response to learner support requests.
• Resolve learner issues or route them clearly to the appropriate owner.
• Communicate status and next steps in a fast, clear, and kind way.

Skills

Customer support

Learner support

Written communication

Job description

AIErudit is seeking a dedicated learner support specialist to provide the first human response to learner inquiries, triage issues, and route them to the appropriate owner. This role requires clear and empathetic written communication and the ability to resolve or hand off issues efficiently.

You will communicate status and next steps in a fast, clear, and kind manner, helping learners stay on track while ensuring requests reach the right person promptly.